I brought my 6 month maltese to be groomed at Keno's a couple of weeks ago. They said there were mats of hair on his ears so they would have to shave the hair. I said fine, as long as they were careful. They said, "No Problem". Well, it turned out to be a very BIG problem. The groomers at 'Kenos' sliced a piece at the end of both ears on my poor puppy! My puppy also had little cuts around his genitals, where the groomers also shaved. When I got him home, he was extremely traumatized, bleeding and in pain!! I had to take him to the vet due to all the injuries, both physical and mental that "Keno's Dog Groomers put him through. I spoke with 'Nick', one of the owners. He never even offered to reimburse me for the vet bill. Heck~he didn't even reimburse me for the 'CHOP JOB'!!! PLEASE~DO NOT TAKE YOUR PETS HERE!! They are physically and mentally ABUSIVE to the poor animals they so call 'groom'!!!