In mybookTravel Collection (edit)
Added to your travel collection.
Removed From mybook!

We took this business out of your travel collection.

Enterprise Rent-A-Car

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details



in Business

Pick Enterprise. We'll Pick You Up.®
Social Links:
Visit Twitter Page   |   Visit Facebook Page

Regular Hours


General Info:
With the largest fleet in North America and a great selection of vehicles, Enterprise has it all. Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Baltimore, MD. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.
* Economy to Premium cars * Luxury cars
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method:
amex, diners club, discover, master card, visa
Southwestern Baltimore, Morrell Park
Car Rental, Van Rental & Leasing, Truck Rental, Automobile Leasing

More »

Less »


Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!



I have been a long-time customer of this Enterprise for many years but this last experience has completely changed my entire perspective of the company. My husband is disabled and receives disability income. While his award letter and insurance declaration page were always acceptable as documents to present for renting a vehicle through Enterprise (all locations, not just this one, mind you), new management claims that this never should have been the case and refused to accept his award letter in a rude, disparaging, humiliating fashion. Given our circumstances, utilities are all in my name so there was no utility bill to present (never has been) in my husband's name. We appealed to corporate who states that all Enterprise locations can follow their own policies. This experience made my husband feel less of a human, let alone a man, and the rude, condescending treatment of the staff was just the icing on this bitter cake. We are filing a BBB complaint but since Enterprise reached out for a review, I am taking this time to let them and other customers in similar situations know that Enterprise is not the family company it purports to be. I didn't feel like family watching my husband go through this embarrassment and mistreatment. While we can accept changes and hearing "no" about a request, it was the manner in which we were spoken to that is the hardest part of it all.


shoddy work and lies

I took my car to Russel for collision repair and was extremely disappointed with their work. Not only did they do shoddy work with the repairs they did make, but they completely neglected to repair certain important things( like the exhaust), AND they messed up the interior of the car by not using a rubber screwdriver. When we took the car back two weeks later because pieces were falling off the car while we were driving, they were very unprofessional, denying any responsibility until we showed them the damage they did to the cars interior. On seeing the screwdriver marks, they claimed that they would do the work, but that they had to order a part and they would call us when it came in. We never received any call, and when we called back to complain, they claimed they had lost our file. Now it's two months later and we find out that our car is not even safe to drive because of parts that Russel Service Center neglected to repair. I would recommend that you go ANYWHERE but here.


Don't Take Your Car Here!

My car was towed to Russell Collision Center at 1501 S Caton Ave. on 12-20-07 after I was in a car accident. I’m writing this on 3-28-08, and my car is still not fixed! Russell has since left my car, taken apart and exposed to the elements, outside and it has become all rusted. They made 4 separate repair supplement calls to my insurance company. They have caused me an extreme amount of stress and many inconveniences. Also, I am incurring a great financial burden because as the gas prices continue to rise, the car I am forced to drive is costing me much more money in gas that what my car would have cost me, had I been able to drive my car rather than a rental. To date, my car has been at Russell Collision Center for 100 days, of which 71 of those days were business days. I'm also concerned about the safety of driving my car now because it's been rusting and taken so long to be fixed. I have to question the Collision Center's ability to fix cars correctly, because they certainly cannot do it efficiently.

Send to Phone
Enterprise Rent-A-Car

1501 S Caton AveHalethorpeMD 21227

(410) 646-0183

Send this business listing as a text message to a mobile phone.


Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

Message Business

What would you like to know?



We were unable to send your message. Please try again later.

Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo

Remaining Characters: 100

Remaining Characters: 500

We just redesigned! Do you like it?
× Not a Fan

× Thank You!