I have been a long-time customer of this Enterprise for many years but this last experience has completely changed my entire perspective of the company. My husband is disabled and receives disability income. While his award letter and insurance declaration page were always acceptable as documents to present for renting a vehicle through Enterprise (all locations, not just this one, mind you), new management claims that this never should have been the case and refused to accept his award letter in a rude, disparaging, humiliating fashion. Given our circumstances, utilities are all in my name so there was no utility bill to present (never has been) in my husband's name. We appealed to corporate who states that all Enterprise locations can follow their own policies. This experience made my husband feel less of a human, let alone a man, and the rude, condescending treatment of the staff was just the icing on this bitter cake. We are filing a BBB complaint but since Enterprise reached out for a review, I am taking this time to let them and other customers in similar situations know that Enterprise is not the family company it purports to be. I didn't feel like family watching my husband go through this embarrassment and mistreatment. While we can accept changes and hearing "no" about a request, it was the manner in which we were spoken to that is the hardest part of it all.