I've been taking my 1993 Ford to Mike and his crew for the last 7 years. I've always been able to drop my truck off for service anytime... and, the problem was always fixed. As far as customer service....well, at least the car's fixed! To some, getting the problem taken cared of is more important than receiving a fake salutation... get real. I don't go there for BS...... in....out..... thank you very much.