For the most part I like the facilities at Planet Fitness in Hadley, MA. However sometimes the staff at the desk, not the manager but those who work there on the weekends, do things they should not be doing.
The latest is fast forwarding the clocks at the facilities by 5-10 minutes.
I understand they want to get home. However, when we sign a contract they tell us that hours on the weekends are:
Fridays -closing at 9 pm & not 8:50 pm or 8:55 pm
Sat/Sun Closing at 7 pm and not 6:50 pm or 6:55 pm
This is not fair to customers who always leave the facilities when they should.
I call the manager's attention to the above situation so that s/he corrects it.
By the way, the last time this happened before this writing was on Sunday, 10/6/13, at around 7 pm.
If not corrected, this will keep on happening as it has been.
Thank you for your time.
A concerned customer who cares.