This studio is, by far, the best place for Pilates near Northampton, MA. Laurie and Katrina have been teaching me Pilates both on the mat and on the apparatus at this studio for years and I'm so excited that they now own it! There are Pilates instructors popping up in Northampton every day it seems but no one is as approachable and as knowledgeable as these guys. Not only are the instructors super warm and welcoming of new people but all their clients are as well. I love their tag line- "strengthening community one core at a time" because it is so true! I love how they not only teach good classes but they are constantly helpful! I found an awesome electrician and contractor thanks to their recommendations. I also felt totally at home at the studio last week when Northampton lost power after the snowstorm and I went there to check my email, charge my phone and hang out it their heat- even though I wasn't able to take a Pilates class!!!!!
For the most part I like the facilities at Planet Fitness in Hadley, MA. However sometimes the staff at the desk, not the manager but those who work there on the weekends, do things they should not be doing. The latest is fast forwarding the clocks at the facilities by 5-10 minutes. I understand they want to get home. However, when we sign a contract they tell us that hours on the weekends are: Fridays -closing at 9 pm & not 8:50 pm or 8:55 pm Sat/Sun Closing at 7 pm and not 6:50 pm or 6:55 pm This is not fair to customers who always leave the facilities when they should. I call the manager's attention to the above situation so that s/he corrects it. By the way, the last time this happened before this writing was on Sunday, 10/6/13, at around 7 pm. If not corrected, this will keep on happening as it has been. Thank you for your time. A concerned customer who cares.
Overall the Hadley Planet Fitness has a lot of potential. There are, however, problems which have to be overcome. Some people who work at the desk abuse the alarm system by giving us a headache. When it is time for people to leave, it suffices to remind them 10 minutes before closing and to flip the light back and forth, a few times, to remind them of that. There is no need to use the deafening alarm!!! It is absolutely a lack of consideration for people's ears (not to mention their health) !!!! Remember that there are also the elderly who come to work out there and frightening the older members of PF may even cause them to have a stroke. We would appreciate the management's attention to this important matter! Thank you very much for your kindness!