Posted: 12 days ago
I told Rob Chandonais that I wasn't interested in further repairs and that their technician should have tested the car and known it was not ready. Had I known the car would required $3500 worth of work, I would not have approved any repairs. After another week without any communication or returned phone calls, I had to actually go in any talk to John Strehler in person. John agreed that they should have tested the car more but was not willing to compensate me for their mistake. At this point I requested a call from John's manager, Jeff Laethem. I appreciate the time Jeff took to listen to me, however, he advised me this practice is common place. I hope Jeff and John will use this as training opportunity for their Service Advisers and also perhaps an opportunity to improve the processes of their service technicians in regard to communicating with their customers and thoroughly testing vehicles brought into the service center respectively .