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Ray Laethem Chrysler Dodge Ram

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Business Details

5

years

in Business

Hours:

Regular Hours

SunClosed

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Brands:
Chrysler, Dodge, Jeep, Ram
Payment method:
all major credit cards, check, debit, financing available
Amenities:

Childrens play area, Wi-fi, gourmet coffee bar & shuttle service.

Accreditation:

Ray Laethem Buick GMC

Categories:
Automobile Body Repairing & Painting, Auto Repair & Service, Automobile Parts & Supplies, New Car Dealers

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Posted: 12 days ago

Overall
Expertise
Selection
Service

I told Rob Chandonais that I wasn't interested in further repairs and that their technician should have tested the car and known it was not ready. Had I known the car would required $3500 worth of work, I would not have approved any repairs. After another week without any communication or returned phone calls, I had to actually go in any talk to John Strehler in person. John agreed that they should have tested the car more but was not willing to compensate me for their mistake. At this point I requested a call from John's manager, Jeff Laethem. I appreciate the time Jeff took to listen to me, however, he advised me this practice is common place. I hope Jeff and John will use this as training opportunity for their Service Advisers and also perhaps an opportunity to improve the processes of their service technicians in regard to communicating with their customers and thoroughly testing vehicles brought into the service center respectively .

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Posted: 7/7/2015

Overall

More than two times my car has more wrong with it after it leaves Ray Laethem then when I bring it in. Once I spent over a $100 on a leaking tire and they still cold not fix it, I fixed it myself. They have an employee who will steal your parking spot that you are waiting for by turning left in front of you. They have another employee who will tell you to drive into the garage, then another employee who will tell you, you can't do that once you are in. Parts are not put on the car properly, their response is "hemmmm"! Get a wheel rotation and loose your wheel lock, twice that happen. I had a $20 license plate frame and then I notice it was gone and "Ray Laetham Frame was in it's place, my frame no where to be found. I had a $100 cleanable oil filter and that disappeared with an oil change there. I put $120 of E3 spark plugs in my car. The car did not like them, they changed them out and kept the brand new E3's even after I asked for them back. The vehicle problems were fixed as of this date but I might as well have been on their payroll for as much as I was down there.

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Ray Laethem Chrysler Dodge Ram

18001 Mack Ave.Grosse PointeMI 48224

(313) 884-7210

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Ray Laethem Chrysler Dodge Ram

18001 Mack Ave.Grosse PointeMI 48224

(313) 884-7210

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