Not enough vets on duty to handle their scheduled appointments. Waited over an hour and a half to get puppy shots in a previous appointment. They explained that it was because of an emergency. Today same excuse for not being able to spay my dog that had been waiting there since 8:00am. We took time off work to drop her off this morning. We call around 2:00pm to get update. They say they haven't gotten to our dog yet ... view moreLike this review?Yes|Flag Abuse
We try very hard to keep our clients happy and see all our appointments in a timely fashion. Unfortunately, emergencies are unforeseeable and can alter our daily schedule. When an emergency comes in, we do have to give it our full attention since in many cases it can be life threatening. Most of our clients are understanding because if it was their beloved pet having an emergency they would want and expect the same attention given. It is not often that we have to reschedule a surgery but it does occur. Rest assured, we do not leave pets unattended following surgical procedures until they are fully recovered. We pride ourselves in providing excellent veterinary care and customer service.