Reserved a rental and when I arrived, the class of vehicle was not available. Apologetic for the oversight (issue outside of their control), the facility went above and beyond to make certain I was taken care of in every aspect. The attention to detail, concern for person/respect thereof, professionalism, and genuine nature of the staff has brought my family back time and again to this particular facility. Though I have dealt with many staff members and cannot name each who consistently provide exceptional service, I will nevertheless call attention to the high-quality of service provided by the rep who assisted me last - Chris and the supervisor, whose name I cannot recall (Melinda or ?). If you are seeking a professional, fast, and thorough experience, I recommend reserving through Enterprise on Powell Blvd in Gresham.