We hadn't been in the car market for 15 years and with good reason. Our past experiences with auto sales personnel were miserable so we were fully on guard when we approached buying another car ... anticipating pressure, hard-line bargaining, lots of hype, etc., etc. What's more, a car accident, followed by indifference from the other driver's insurance company, left us angry and in a time compression to buy another car within five days. We met Pamela Peterson through the internet, our first contact with both a Hyundai car and dealership. From the moment we shook Pamela's hand, all our reservations about buying a car disappeared. There was no pressure. No hard sell. No hovering as we looked at different models. Pam was gracious and well-versed about every model, and particularly the Sonata which we selected. She guided us through the contract and financing process and showed unexpected flexibility working with our budget requirements and expectations. In short, she was an accomplished listener, sensing our reservations and addressing each one with patience, good humor, and grace. Her written and verbal followups after our purchase were not only sincere, they were unexpected. Pamela Peterson is the auto sales person every car buyer hopes to find ... but often doesn't. If we needed any further evidence of Pamela Peterson's exceptional salesmanship, several days after our purchase, a Hyundai competitor we had contacted briefly by email, wrote us an email stating, and I quote, "We always beat Hyundai of Greer prices. Sorry you overpaid for your Hyundai." Any sales person who uses the putdown of a competitor to advance a sale is precisely the kind of person who shouldn't be in sales. Pamela Peterson stands apart and above such tactics in every way. It's a privilege to be able to bring her qualities to your attention.
Originally had an issue with the used Kia I purchased from this Hyundai dealership, everything was great except the trim level of the vehicle was accidentally misrepresented. It was listed as an "!" model when really it was a "+". This was just a misunderstanding, they sell Hyundai's and this was my first car purchase, so neither of us were experts in the various options and features associated with the different trim levels of a Kia. There was a decent price difference though between the two models on KBB so I contacted the General Manager Fred Davis about the issue. He immediately offered to go over the details with me and help any way he could. After Fred and I talked it over we were able to reach a mutual agreement and I can now say that I am extremely satisfied with my purchase from Hyundai of Greer. My original sales guy was extremely helpful and low pressure which was great since I was nervous about buying my first car, and upon my return arrival to speak with Fred, as I waited I had at least four different associates approach and greet me, offer assistance, offer me drinks while I waited, chit-chat, and one even went as far as to get under the hood of my Kia to try and help confirm engine specs associated with my issue even though he was a sales guy and had nothing to personally gain! The customer service here was by far the best I've ever received. I thought they were good when I came in to buy the car originally but even coming back in as an upset customer wanting to get money back rather than spend it I was blown away by how well they treated me. Fred Davis was an exceptionally helpful manager and he seemed to really care about his customers and making sure I walked out happy.
My experience with Hyundia of Greer was exceptional. I had the pleasure of meeting with Pam Peterson and she took in consideration of my needs, my ability to handle the pressures of a new vehicle and the comfort that I needed in the vehicle. I was not expecting to drive off with a new car, thinking that I would have to visit several before I was satified with what I wanted. Pam, listened to me and my husband and she let us do what we needed to do to make up our minds. She talked about everything that was for our benifit in making decisions right for us. She allowed for us ask the hard questions and she didn't hesitate in saying "I don't know" to questions that she was not familiar with. The great part is that she went and got answers that satified us. I have never met anyone as wonderful as Pam whose first concern was the customers. She made us feel special and that it was all about us at that time. Her entire attention was on us; she didn't run between us and other people, it was entirely on us and what we needed. Hyundia of Greer you just don't know have great it is to have a sales person as personable and caring as Pam Peterson. If we had to do it all over again, I would if Pam is there to take us through the journey. I am very pleased with our purchase and glad that we were led there just to meet Pam.