If I could give a negative review I would.
Sometimes saying your sorry and I apologize for the inconvenience can go a long way for customer loyalty. Unfortunately this did not happen at Brooks Steakhouse in Denver by the owner Bob Melton. What started off as a fabulous evening on news year's eve with friends ended with a mishap at coat check. Of course accidents happen but when it took calling the Greenwood Village police to get any confirmation of a coat gone missing - shame on the owner and manager. As we spent well over an hour to make a report just to get attention, Mr. Melton sat in his booth 5 steps away ignoring us and the issue. When we finally went to him his excuse was that his back hurt and that's why he did not get up. He had every opportunity to say he was sorry but he failed. No coupon, no picking up the tab and never an "I'm sorry" for what happened. We hope that the incident is resolved without a Felony charge (meaning the coat has a value of $15,000 or more) and a negligence claim but a simple apology would have left a better taste in our mouth.