Buck Stove, Pool and Spa

11000 mistake is complaining about her pool not being sunk into the ground like she wanted, but she failed to mention that her yard was so sloped that what she wanted could not physically be done. and is she complaining about us installing the pool too quickly? we dont get that complaint too often. and yes, when you dig a huge hole with a backhoe it does make a bit of a mess. and the first call that i actually received from her was something like nine months after the pool was installed. we are open six days a week and it took her nine months to talk to me? and we did patch a hole in the liner about two months after the install- free of charge, even though it was a puncture and not covered under warranty and she is over an hour away from our store. by the way, it was the BBB that recommended us, and i refunded her $300 after the two old men arbitrators for the BBB succumbed to her charm at the meeting, even though our contract said in black and white that there would be extra charged for excavation over 1' deep (hers was over 3' deep)! we try very hard to please, but some people.....

Paid for in advance pool to be installed partially inground - was not done & could not get this situation straightened out with anyone @ store or install crew. They tore up my yard with equipment. Changed install date twice. Had a leak in pool in less than 30 days from install. They rushed install spread cement & put pool in on same day. Never returned my calls in regard to issues. I spend 11000$ and got NO info on pool care - not one page. Worst experience ever - and they were reccommended to me.

These guys care about what they do and how they do it. Jason rocks.