I have been going to this laundry mat since 2005...the only complaint that I have is that the price of the washing machines has went up too far, but other than that I can't really say much. When I first started to come the service was friendly and always available. They were also open 24hrs. Now they aren't and I wish that they were. Also, the customer service has become almost non-existent lately. They are more worried about the 'tan' part and not the laundry part. I gave it four stars for those reasons.