I am not sure why all of this complaining on this site against this business. I have been a patient since 2004. Yes, Dr. Smith does look at his computer but he does listen. He is very helpful and has been instrumental in turning my life around. Getting prior authorization is not a new thing as one reviewer put it. It is standard practice. I will say this office makes a person take responsibility for their own care and maybe that's the problem with these reviews. People reviewing are lacking the responsibility to care for themselves. Dr. Smith (just one of the doctors there) won NAMI's Doctor of the Year award a few years ago. Dr. Smith does not do counseling. He does medication management. They have a staff of licensed social workers to care for the counseling needs of the patient. These reviews are just bogus. The phone situation has never been a problem. I have emailed and always gotten return emails right away. I have called after hours and always received a call back. I have left messages and always been contacted. These are straw men issues these people are bringing up. I have only one thing to say. These people are mentally ill who wrote these reviews and obviously they have made little progress.
A lot of psychiatric care involves medication. You do have to have regular check ups. A doctor cannot prescribe medication and not see you to re check your progress. He could get in trouble. Therapy is also part of treatment, just medication will not work. Blaming a psychiatrist office for your lack of success is not going to help you.
I have not been to my appointment yet. The only complaint so far is that I am in agreement with another reviewer in that the "phone tag" game for communicating with them is ridiculous! I don't want counseling , just med control. So, I really hope Dr. Smith works out since another reviewer said that is about all he does.