WOW! In this day and age of REALLY POOR customer service standards from major companies, The staff at this particular Enterprise location is in one word...PROFESSIONALLY INCREDIBLE! OOPS..2 words... I have dealt with this dynamic team of individuals led by a great manager...John is awesome, his attitude and overall great personality inspires his staff to over deliver every single time. I have had over 15 rental agreements with them this year. I feel like a family member every time I walk through the doors(I could do without being called Mr.) There has ben one incident that the roadside service really blew an issue with me that cost me a ton of time and a good bit of money, while the support for roadside was abysmal, John and his crew stepped and won me over and has earned my admiration and respect! Thanks John, Nicole, Marty, Adrian, Shelly and the guys in the green shirts that do the running and cleaning...they are an awesome group of guys...I recommend them ...visit and see what customer service is all about!
I travel a great deal in my job. I rented a car at the Greensboro NC airport recently while traveling to Laurinburg NC. Upon returning to Greensboro, I was having some difficulty finding a gas station to "gas up" my rental prior to dropping it off. I used my voice request on YP.com to get the Hertz telephone number at the airport. I connected to a wonderful young man named Brian who very patiently talked to me via speakerphone while I navigated unfamiliar roads to reach a nearby gas station. He was so patient and calm and made what could have been a nerve-wrecking situation EASY!! Thank you Brian! Thank you Hertz for having the great fortune of having such an excellent employee. Thank You YP.com for making it easy to find a number in these stressful conditions!!!
Broke down on I-40 heading to TN with my husband and his mother and her sister. Needed towing and a rental car to continue our journey and we chose Enterprise. Were able to procure a vehicle large enough for the 4 of us and all our luggage without a reservation, which is a miracle in itself! Danzeto went above and beyond when I turned the vehicle back in by staying after the office closed to make sure I was ok until my husband arrived to pick me up.