If at all possible, do not go here! I've been a patient at UM&FC for years, but the experience has gone downhill since my general care physician moved to another practice. On the urgent care side, the waits are atrocious, and I've never seen a doctor in less than 2.5 hours. On the appointment center side, it can take weeks to get an appointment with your regular doctor. While I do like most of the doctors there (which is the only reason for the second general star, and four stars on expertise), the front-of-house staff is terrible. If you need something like paperwork filled out, a refund of an overpayment, or even a referral, be prepared to call or go in the office several times in order for it to get done, if it gets done at all.