I was very disappointed, for one, the rental skate wheels were dirty, and because of the stick scum on the wheels, it was very difficult for me to skate. Second, when I finally got a staff personnel (this person was on the floor skating) attention, I asked if I could swap the skates for another pair. The staff personnel said that all of the skates where like that, and she gave me a wet hand towel, and suggested that I clean the wheels myself. It took twenty minutes for me to clean the scum off the wheels.
Because, I thought it was ridiculous to have to pay Skateland my money, and then have to clean their rental skates, I decided to talk to the cashier,, who appeared to be in charge, she also operated the food/drink concession, as well as the skate shop. I showed the cashier the wet hand towel with lots of scum on it, as well as my hands. I asked the cashier if I could get a refund of the skate rental, or the admission. The cashier made a phone call, and when she returned, she said her manager said that I could not get a refund.
She said the cleaners did not clean the floor. The paying customers should not have to clean the rental skates. That is the employees (only three employees) responsibility at Skateland. Customers keep you in business.