It's hard when you have been in management for over 10 years and knows the importance of good cust serv Not even going above and beyond but just old fashioned CS My husband and I went to eat here this evening. We walked in it was freezing the air was full blast and every fan in the building was on. Mind you it is close to 7 PM and raining. We went to the car to see if I had something that I could put on and when we didn't I asked if the one fan directly over me could be turned off. I was told No if they turn one off all of them get turned off we decided to take the food to go because I couldn't bare it. Imagine my surprise when we get ready to pay that there is an up-charge for taking it to go. I asked for the manger only to find out he is the OWNER. Explained myreason we were leaving was because it was uncomfortable he says ok thank you. Not even an apology sorry for the inconvenience nothing. I'm one person I get it but I'll never be back. A sincere apology goes along way.