It is hard to say anything bad about animal shelters, because they do a good service for our community. They give animals a second chance and even took care of my dog after he bit someone and quarantined him for the required 10 days.
The thing they could work on is their customer service. The staff has been nothing but rude to my wife and I through this whole ordeal, and have refused to give us any information about our dog. Even when they called us letting us know we could pick up our dog, they treated us like criminals and were very rude. They even flat out hung up on our vet when she requested information about the dog.
I love that we have this service here, but I really wish they would treat the community better. I think we will find another organization to donate to from now on.
We finally were able to pick up our dog after his 10-day quarantine, and what we saw was appalling. Our dog was covered from head to toe in his own urine and feces. The staff also had no idea what paperwork needed to be filled out in order for us to take our dog back, and the whole process took an hour and a half. Incompetent doesn't begin to describe the staff here. If you need to have your pet quarantined for a rabies observation, do yourself the favor and spend an extra $10 and take him/her to your vet. We were mortified and will never deal with this shelter again.