Where to start? Well, I brought my weed eater in to get serviced and dealt with a cashier lady(which was the first problem). Her customer service skills need some fine tuning. After answering phone calls during our transaction of checking in my weed eater. I advised her to call me with any repairs that need to be done as this was simply a tune up. 1 week later, I call back and unfortunatly got her again. I did tell her that I have not had a phone call from them regarding my equipment. She said she needs to get the repair man to call me as he was out. I waited 2 more days and called back as a phone call was not received on my end. Guess what? I got her again. She simply said "HOLD" and put me to a parts guy who is not doing the repair, just simply in charge of parts. He advised me they are 2 weeks behind and no one has looked at my weed eater and will not for another 5 days or so, hopefully. Long story I know, but I would not recommend them for repairs. It is mowing season and I have no weedeater because I took it to get a tune up. I did pay $25 when I dropped it off.
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- STIHL - The Number one Selling Brand of Chain Saws Worldwide STIHL is the trusted name for professionals and homeowners who demand power, dependability and longevity from their outdoor power equipment. For over 80 years, STIHL has led the industry through invention and innovation, developing technology that delivers performance, comfort and higher fuel efficiency. From our legendary chain saws to our lines of trimmers, blowers, and more, each and every piece of equipment is built with unwavering standards that have made STIHL the premium name in outdoor power equipment. Your Best Assurance of Quality STIHL Incorporated has qualified for ISO 9001 and 14001 Registration. This means that STIHL Incorporated meets the rigid manufacturing and quality standards set by the International Standards Organization. Meeting these standards enables STIHL Incorporated to ship the highest quality products, manufactured in its Virginia Beach plant, to customers throughout the world. A Greener Shade of Orange At STIHL, we invest considerable resources in making energy-efficient products that minimize our impact on the environment. We’re committed to developing powerful, fuel-efficient outdoor power equipment while using production practices that are environmentally responsible. An Enthusiasm for the Future STIHL is committed to designing and building high quality and innovative products. We are committed to our employees and to the future of the power equipment industry.
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