We had a cooling emergency the weekend of June 23-24. I started calling placed on Sunday morning to get someone to fix the unit. I have elderly parents and both have heart issues. My father is on oxygen all the time. The heat is very difficult for both of them. I called several places and got answering machines. I left message after message on the "emergency" lines but no one ever called me back. I called Mitchell H&A and was rewarded with a human being on the other end of the line. She said she was with the answering service and she would call Rick right away. Well, Rick called right back and was at out house in about a half an hour. He was extremely professional and polite. He took care of the problem and had us cooling down in no time at all. He took the time to explain what had happened and what to do if it happened again. He was respectful to my parents and I really appreciate that. A company is only as good as the representatives that are sent out in the company name. Rick is an asset to you and I just wanted to let you know how impressed we were with his professionalism and courtesy. I have your name and number for any and all future problems we may have. The unit we have is pretty old and will soon need replacing. It will be a pleasure to work with Mitchell Heating and Air again when that time comes. D. Blake Greensboro, NC
IAS Heating and Air provided me exceptional service. When I initially called they had several appointments scheduled that day and informed me that they would stop by the next day. Late of the evening I called they stopped by and inspected my air conditioning unit. It required a new fan blade and other parts. The new fan blade was not in stock with any of their parts providers and it had to be order from the manufacturer and would take 3 to 5 days to arrive which was upsetting as 90+ degree weather was forecasted during this time period. IAS Heating and Air informed me that they could repair my old fan blade and provide a long term warranty on the repair while also reducing their original quoted repair price. I agreed and they had my unit up and running the next day. I would highly recommend using IAS Heating and Air for you repair and installation services as they provided me me with professional, exceptional and honest services.
Breath of Fresh Air truly live up to their name. I had a bad experience with another company, that I will not name. This situation was so bad I did not want to consult another company with out a referral. Your website provided that. I called three companies. I decided to go with Breath of Flesh Air for the following reason: 1. Up front about their fees. 2. Came in a timely manner. 3. Did not waste time fixing the heating system. 4. They were honest about what they found wrong with the heating system. 5. They did not overcharge. The above is what I had experienced with another company but in a negative way. Breath of Fresh Air is #1