It's about time a really good Chinese buffet with great service, good food, a great selection and a fairly reasonable price hit Greensoro. Took my wife last night, who is the world's worst critic of buffets and she really liked it!! The Sushi Bar is worked by a wonderful guy who really knows his skills and has put out a wide range of some of the freshest sushi I have ever had at a buffet and did I mention, it IS fresh? The, I call it, Mongolian Grill is good, close to Japanese standards, but remember, it is more Mongolian than Chinese grilling wise, so ASK for more seasoning on your dish, they will happily comply and you will be glad you did!! Oh, and tip the Sushi and Grill folks they deserve it!! The Chinese fare on the lines was always hot to warm, fresh and abundent, a tray never went but a minute from being close to empty when it was immediately filled with fresh food. Good Fresh Food Too!! Well seasoned and cooked perfect. In fact, I have a new favorite dish since going here, Coconut Chicken. The fried dishes were NOT oily and the Egg Drop soup was great. My only, and I mean only, complaint was the Steamed Crabs,...a bit mushy for my tastes. But let me say, with ALL the other dishes to sample, this was the least of my worries and the selection is HUGE!!! The wait staff was extremely friendly and never "hovered" over us, they quietly asked if we needed a plate removed or our drinks refilled at seemingly just the right moment. Very attentive!!! Talked to the owner as I was paying our tab and they DO NOT do menu item take out, just by the pound from the buffet. Reason? They want the chefs to concentrate strictly on the buffet and grill items to maintain the quality of their dishes and ensure there is always hot food available, not cooking individual meals and breaking their routine. Made sense to me. Also, the wife and I arrived around 7:15 PM and we were worried that with the dinner time crowd already gone that the food might be lacking because the "rush" was over. Not so. They don't close till 9 PM and from what we could tell, the food never let up!! Seating is ample and the decor is beautiful with plenty of parking outside. Again, thankfully there is a REALLY GOOD Chinese buffet now in Greensboro and we don't have to drive to High Point or Winston Salem for a good buffet once the urge hits. Will have to attempt a lunch time trial to see if the same dishes and service holds true with the "Lunch Crush",...maybe another review later?
I've lived in Greensboro quite a few years now, but just getting around to trying Wok and Roll that's near my neighborhood. My first order with them in July 2009 was a delivery one evening after being frustrated with Pizza Hut's online delivery price fiasco. As well, there is always more food available ordering Chinese for $10 than ordering 1 pizza at the same price. For my first Wok and Roll delivery of fried chicken, egg drop soup and chicken egg foo young with white rice, it took 1 hour and 33 minutes to arrive. This was MUCH longer than the 45 minutes promised. That was frustrating and therefore, no one received a tip. Nevertheless, the food was hot and delicious, with the food packaged well! I love Egg Foo Young passionately and for those who also love this dish, you know the gravy is what makes it. Their gravy definitely made the cut. On my second tasting of Wok and Roll in late July 2009, I actually ordered take out to see what the place was like. There are 1-2 tables inside, nothing fancy at all, no music playing. It was very hot inside also, as though the A/C was broken but they had a fan blowing hot air. Therefore, I say don't expect to eat there unless the summer heat doesn't bother you. It's really a take out/delivery restaurant. One other thing I want to note on my first visit to the restaurant is that the cooks do not wear any hair covering. This may matter to some so I thought this was important to mention. Again though, the food tastes the best of any Chinese food restaurant I've had in all of Greensboro, NC. Actually, all of the Triad! Thanks for reading my review.
I agree with the lousy customer service. We have used them only because of location. While their food is good (especially their boneless BBQ RIBS). I have had many an argument with both the wife & husband (delivery guy). Either because they screwed up my order (I had placed a fairly large order one night (about $50.00) it took them almost an hour to deliver it. When I called to see what the hell was taking so long the wife tried to tell me that we already received our order! Needless to say I blew my top. Then she said she put me on hold, came back on the line and said delivery guy lost he will be there in a few minutes. Well he got there delivered the food and left with hefty tip of course (NOT). After he left we opened the bags and containers and low and behold 95% of the order was wrong! I called up and started screaming at her, then she told me ir was the correct order! The only thing that was right was the rice & the egg rolls. I told her I wanted a completely new order. She refused to replace the rice or egg rolls, even though that would be cold by the time the new order arrived. The best place for Chinese food is GOLDEN WOK in the Target shopping center off Wendover. I used to use this place when we lived in NY, they are fantastic & their prices are fair plus they give you a lot of food.