Went to the store in March 2014 because they carry a mother of the bride line I was interested in. The owner, Sue, was helping me, and I did find a dress that seemed like it would work. However, it was not from the mother of the bride line of the dress manufacturer (which I was not informed of at the time), it was from the bridesmaid line, which runs smaller. Sue did not measure me to order the correct size, because she prides herself in looking at her clients and knowing what the appropriate size is to order. Well, she was wrong - she did not order the correct size for me and when it came in, it was too small. She did not take into consideration that this particular line runs smaller. Sue said she would check with the manufacturer to see if a new dress could be ordered as a "rush." I told her if a new dress could be obtained in time that as a good customer service gesture, she should provide alterations for free since this was her error. She told me that she would not offer me that consideration because how did she know that I "hadn't gained weight since the dress had been ordered." As it turned out, the manufacturer could only guarantee a new dress delivery for the week of the wedding, which was unacceptable to me. Therefore, I refunded the cost of the dress, but was left to try to find a new dress with about a month and a half before the wedding. I took my own measurements and thankfully found a dress on-line through New York Dresses that actually fit me.
I do not think this shop is for the mature customer, they seem to focus on the prom/pageant customer. The owner's sloppy approach to ordering the proper size of dress for her customers is lazy, and then to infer that it is her customer's fault for possibly gaining weight is self-serving and deflects responsibility from her to the customer, (I had not gained a pound since that dress had been ordered). If Sue would measure her customers and have their measurements on file, she would not be able to make accusations of the sort I was subjected to - buyer be ware!