To start, I am an employee of this location (Matthew Bernier) and have been for about 8 months now. I can see where the bad reviews came from, but there doesn't seem to be good reviews, which is the only thing I hear about from customers of mine! First, the bad: The previous...more manger (alberto quijada) is a bum. He does everything in his power to try and get you to buy NOW, and if you don't he will talk crap about you every day of the week, and how pathetic you are and how you are a loser at life etc. He also tends to rip you off. When selling insurance he will always quote you 200+ above what MSRP is (I will always tell you the exact dollar value). If you have a NE2 (credit) on your account he will not tell you about it, and will sucker you out of a fifty plus dollar discount. He is bad with customer service unless you buy 1 thousand $$ plus worth of product and then he'll treat you like a Gold Star!! He will also try to convince you (like most salesman) that the deal goes on TODAY ONLY! --everyday. he tries to &amp;quot;bundle&amp;quot; saying how you get the phone AND three accessories for &amp;quot;this price&amp;quot; when he actually just tells you the price with phone and all accessories at no discount. NOW- The Good: Low or no lines, large selection, good deals (now), full product/customer service support. NEW MANAGER! Joe tafoya, really great with customer service, very knowledgeable, and extremely kind. 100% change in the opposite direction of previous manager. You will love this store now!! As an employee and a first time sales person, I had no experience. however I feel that you deserve the best possible service there is and I ALWAYS give that to my customers. I would be yelled at by my boss and I would take it, just to give you (the customer) the best deal. The prices of phones are now fair across the board (policy change as of 5 months ago moving forward), meaning we are the EXACT same prices as Verizon Wireless, with sometimes even better deals! I would say I am a good sales person, but I don't pressure people, I don't lie to you, I give my honest opinion (sometimes I advise people to buy the phone elsewhere if they have a super good deal going on that we can't match!!) The selection of phones is great, and there is a TON of accessories. Not to mention that we are local, so very convenient. For the time being that I work here I would advise you to see me, and if you are not completely satisfied please let me know, because I have never had a customer that was not at least 100% satisfied! If you havent been here, consider stopping in, if you have been here and had a bad past experience, consider coming back for a much much better experience.view less
Serving the Green Valley Area.
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