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(920) 494-2828Visit WebsiteMap & Directions2495 Jackson StOshkosh, WI 54901Write a Review

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General Info
Have you ever thought to yourself, "if only I owned a bank?" Ah, just think of how much more easier financial life would be. Well...come do your banking with Capital Credit Union and we'll do you one better - because you literally become a part owner of Capital. But instead of ownership in a bank, you have ownership in a credit union. What exactly is the difference between a bank and a credit union? Both offer accounts, loans, and the complete gamut of high-quality financial services. A major difference is, as a credit union, we're a not-for-profit financial institution organized with the sole purpose of providing community members with better financial solutions (whereas banks are very much for-profit institutions, organized for the sole purpose of making A LOT of profit for its small group of elite shareholders).
Services/Products
Investment Services
Brands
Pioneer
Payment method
check, discover, mastercard, visa, debit, all major credit cards, amex
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Katie L.

12/10/2015

Overall

DO NOT USE UNLESS YOU WANT TO BE ROBBED.



The "overdraft Protection" they don't tell you exactly how it works so we overdrafted a lot more than I expected because I thought only one item would go through, but they actually opened a $700 line of credit. THey refunded some payments but now I have NSF because of pending transactions (Like when the gas station holds $75 to make sure there's money there when you only spend $30)! And they refuse to refund the NSF fees because "They told me in July how it works" THEY NEVER STATED PENDING TRANSACTIONS WOULD COUNT AGAINST IT. I thought if I got the money in the account before it went over I would be okay- which is how it's always worked before with old banks.



The customer service is RUDE!!!! They are not helpful at all, have no sympathy, they are all heartless to anything going on. ALL THEY CARE ABOUT IS THE $$$$$. Coming from a credit union that actually cared about me as a human and the troubles I was having, I find this appalling for such a small credit union to be acting like the big banks (Associated etc.). I went here because I loved the service my friend got through Pioneer, but since Capital has taken over they are disgusting.



I have NEVER been treated like this by a company that I chose. I admit, I made mistakes, and I didn't ask them to do anything about those. But when I asked for help over a policy I didn't initially understand due to their poor banker that initially set up the account, they flat out refuse. People make mistakes and Capital doesn't care- all they want is MORE MONEY MORE MONEY MORE MONEY.



If you like being robbed and being treated like crap- bank here. If you like humanity, assistance when something's wrong or misunderstood PLEASE PLEASE PLEASE GO SOMEWHERE ELSE.

Details

Phone: (920) 494-2828

Address: 2495 Jackson St, Oshkosh, WI 54901

Website: http://capitalcu.com