I was knocked to the floor when I first went to this store. I grew up in a very small town where there is no such store. I love the decor they have there, they have a good selection of yarn! The left side of the store is my favorite of course, what with me being an inspiring artist. They have A LOT of supplies. One thing I do have a bit of a complaint about is that there is not enough staff and the ones that are there don't always know what I am talking about. I think it would be very helpful to them if they hired more art educated folks! But, really ... I love that store and never enter unless I have the moo-la!
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I have been a customer here for years. The guys in there are good and generally can get you what you need, sometimes they may have to order it. They always call and leave a message when your order is in. The only time I have seen issues is with strait up returns, someone bought something and broke it, now wants to return it. I'm sorry but it really doesn't work that way if the store can't get credited for the item, and that goes for ANY retailor. I love the store and I feel good supporting a local business along the way.