I am their # fan...Years ago I was raised to buy my meat from there.Where it's located, there once was a Rice Grocery Store that was on the same street as Johnson's Funeral Home. We would walk and shop at Jim's. Well that was almost 20 years ago, now with a awesome husband and 3 hungry & gifted but still growing young men our income isn't getting any larger.The entire staff treats you with a smile and there's always plenty of laughter. They make you feel like part of the family. Once you drive up, there is always a friendly greeting from the most sweetest cashier's I've ever met especially Ms.Kim. Every single person in the meat department deserves bonus pay but the entire staff deserves raises.Their Homemade Boudain and Dirty Rice from Ms Annie or Mr Johnny is to die for. During the holidays I 've gotten my fried turkeys from here..order early so you won't miss out. The meat is always fresh and of great quality especially their steak.Buy the steak you won;t be disappointed. I never am.The prices aren't so bad compared to the only 2 grocery stores (Fiesta and HEB) when sometimes you can't get there. I love grocery store in walking distants and Jim's the place.I now reside in SW Houston Alief area but once a month I make it my business first to drag my sister along for her household. She purchases a #4 meat pack, she loves it but I purchase a #10 meat pack...that's a lot of meat. I need and must have meat (nearly 70lbs)like this for my growing family. I can't say enough about the place other than to say Thank You to every employee at Jim's.For the record, Personally I feel Mr Jim's (or the owner)really treat his staff with respect & fairness because it shows in their attitudes daily once you enter this store. It's always a pleasure shopping there and knowing these days there are still down-home neighborhood grocery store that still care about their own staff, customers and community. At Jim's...They really Care!!! (Hint:You should use this for your slogan). I AM ONE SATISFIED CUSTOMER...they deserve 5 STARS because that's what they are. Respectully;All Smiles; Kimberly Lott-CASTLEBERRYand family please be blessed.
The food is GOOD. The peach cobbler is DEVINE. But the attitude of the lady serving the steamtable could use some adjusting. I plan to return for more peach cobbler,(it is just that good to me)but now I know,before exiting my vehicle, i hv to adjust my attitude to accomodate the attitude of at least one staff member.On Christmas eve, I purchased a whole pan of peach cobbler. When i told the young lady my desire,she was very informative. She yelled at me "It's gon cost you $20.00!".As if it is out of the ordinary to purchase an entire pan of peach cobbler. She proceded to the back to get one for me. When she returned,she handed me a wrapped pan. I didnt look at it the contents.I payed for it and went home.After serving Christmas dinner i unwrapped my cobbler only to discover it was hard, black, burned, and almost unedible. I refused to be outdone. I ate around the burned parts and added ice cream to soften up my portions. Wjen i returned to tell the manager,he asked me did i bring ot with me. I dont live near there, so i dont go often and it was now after New Year's. He was very apathetic. But i had returned to purchase, yes!, another peach cobbler. This time i decided to buy a more common size.Large. This same person decided to let me know in a loud voice that it would be $10.00! For some reason she feels the need to scold you if you buy any size larger than small. I replied that the price didnt matter. She said "Well,I'm just lettin' you know 'cause you might wanna change yo mind!I told her "No, i didnt drive all the way over here just to change my mind.I just took my cobbler home, placed a SMALL amount in my favorite dish,warmed it and placed ice cream(BBHV)on top(this time by choice)and ate myself into a peaceful oblivion. I will return to Burt's after the lent fast has ended just to do it all over again!
This particular HEB store is new to my neighborhood that was served by two other major grocery stores. In the past, we were inconvenienced into using the "Other Stores", where cleanliness, incorrect prices and customer service were often misrepresented or lacking altogether. The new HEB store is a warm and welcome sight, giving new choices and opportunities to our neighborhood and it's customers. Recently my wife and I needed several things, after dark and with a light misting rain falling. We decided to stop in for the needed items and were met by a smiling employee in uniform, with an umbrella and were walked to the front entrance. A manager observed my looking unsuccessfully for an item, and said, "If you want something that you do not see here, please let me know and we will order it and keep it in stock". These things, I must say are above and beyond traditional Customer Service! I recommend this company to any and all. You are a true asset to this neighborhood! Thank You, HEB