I simply HAD to relate my experience at the Champions location of Berkley Eye Center. In all my years of critical monitoring of U.S. patient care I don't believe I have EVER seen someone more attentive, discerning or knowledgeable to patient needs, desires and preferences than Curcy Cross. From the very moment I stepped into this facility I could tell that it was not your average "eye glass mill". After being greeted and stating that I simply wanted to "browse" first, I overheard several patients enter and specifically ask for Curcy Cross. I'm extremely big on receiving the absolute best customer service available and so after seeing several eye glass options (though admittedly I hate wearing eyeglasses) I decided to request her as well. WOW, WOW, WOW....is all I can say. My goodness this is a true Professional. She assesed my every need, desire and preference with regard to frames and lenses, greatly educated me on every aspect of the eyeglass selection process and as far as I am concerned, demonstrated to my colleagues and I that Berkley was entirely in a different league altogether when she was successful not only in making me comfortable in glasses, but giving me the all important "look" I was going for. As a result I will be sending all of my government staff members from the U.S. and outside territories whom visit to the Champions location of Berkley Eye Center for all of their Ophthalmological needs. They too have already been informed. "Ask for Curcy Cross if you want "the experience"! In addition, I'm not sure whether Berkley has an Administrative Consumer Relations Department, but someone from Corporate needs to visit this location and recruit this young woman if they do. I suspect that an ability like hers (business minded yet caring and attentive) could do wonders at a Corporate level. In conclusion, thank you Berkley for selecting exactly what a "me first" world is lacking....a true talented AND caring Professional!!!! I will definitely be keeping an "Eye" on this location.
To anyone who has a serious pain anywhere on your body, and need medical care in the form of Medical Doctors, a Chiropractor, or physical therapy. This is my testimony of Houston Health & Wellness Center medical office located at 2550 Gray Falls Drive #120, Houston, Texas off Westheimer and Gray Falls Drive. My name is Ronald Owens and I work on a ship as a merchant seaman. I injured my right shoulder when I was at sea on November 2004. After I was off on vacation I went to several doctors for care of my right shoulder. I had medical exams, X-rays, MRI, and a neurologist. All in which I still was not able to fix my shoulder. It was still in serious pain. To my luck I found the medical office of Houston Health & Wellness. The team of Medical Doctors, Chiropractors, Physical Therapists, and a professional staff, which has to be, in my opinion, in the TOP 1% of all medical facilities in Houston Texas, and I have seen a lot of different doctors over the past 10 years living here in Houston, coming from California. The whole staff is very caring and very professional and always in a happy mood, which is very important to all who come for treatment. They are very supportive of each, and everyone of the many, many patients. My right shoulder feels very good now, and I am ready to return back to work. Thanks to all the staff. I am very grateful for your professional conduct, expertise, and caring, and I will continue to come back when I return from my tour of sea duty for a check up. Thanks! I will see you soon Ronald Owens
On Friday,May 11, 2012, while visiting my sister in Houston, I experienced severe NSAIDS adverse effects of excruciating abdominal pain and spams; continuous projectile vomiting, dehydration, and blood pressure of 164/114. Within less than five minutes, Pam, the RN on duty, escorted me into an examination room and in the epitome of compassion, empathy, and professionalism, immediately performed a very thorough assessment of my vitals signs; detailed and extensive inquiry pertaining to my current pain, and relevant medical history . Three minutes later, Dr. Mark IM, (ER MD on that day) assessed and evaluated my excruciating abdominal pain and promptly rendered appropriate medical treatment which consisted of: IV fluids,(for dehydration due to excessive projectile vominiting); Lab work (for purpose of obtaining baseline of my electrolytes); and IV medications for abdominal distress, spams, vomiting. I arrived at Sacred Heart 24 Hour Emergency Center at 9:30AM and by 11:30AM was home, resting quietly. In addition, Dr. IM referred me to a GI specialist. I was a RN for 23 years and worked many speciality units, including ER. I am blatantly honest to proclaim that all Emergency Centers, ER, and Urgent Care Centers MUST AT LEAST ATTEMPT TO ACHIEVE THE OUTSTANDING LEVEL of PROFESSIONALISM, INCLUSIVE of RENDERING EMPATHETIC and COMPASSIONATE CARE to ALL THEIR PATIENTS. Therefore, it would behoove other Emergency Centers in Houston to model Sacred Heart 24 Hour Emergency Center. Lucila Leal, School Psychologist