Rivers Edge Dental

Although the staff and doctor were at first personable, the doctor's tone was defensive when I had an issue with the appearance of my crown. There is a black line visible above it, looking like rot. I have had numerous crowns, and never experienced this. I mentioned it the same day and called twice. I was told my gums would move down, and after they did not after several weeks, I was told it was something wrong with my gums (which were never inflamed or sore). I went in to have it checked and was informed that it would cost another $200 for lab fees to fix. When I expressed that I had come here because of cost and use of insurance, I was told that was irrelevant. I felt irrelevant as a patient. I was then told he could not be held responsible for my gums and he had only cleared $22 dollars an hour when it cost $500 an hour to run his office. (He is speaking to a teacher in a class C school!) I even received a break down in a print out. My importance as a patient was his profit alone. He felt the function of the crown was enough, not the appearance or art of it. Dentistry is more than function; it is art. What he would have lost in this one problem or fix for customer satisfaction would have come back to him through appointments with my husband, children, and friends. I am sure he is a good person, but has forgotten that what he does deals with a person's appearance, which can affect them deeply. Patients are so much more than dollar signs. I have never had such a conflict with a dentist.

The staff at Rivers Edge Dental are very professional and caring. Great experence and quality work. I would recommend to everyone. I have been to alot of dentists and this was the best experence for me.