I had heard lots of ads on the radio about LUV, so I thought I'd give it a try. The decor is great, I was very impressed with the layout and the amount of chairs, ect. It was very clean...as I was getting my pedi done, there was a gal cleaning things, sweeping the floor, washing down the chairs and tubs. The receptionist (Heidi, I think?) was SUPER friendly. She was awesome and was totally accommodating. My situation was a bit of a fluke I think - I came in and was told they were very busy and that there would be an hour wait. I was okay with that because I had other things I could do. When I came back I was told there would be another hour wait, only because a group who had booked the same time brought an extra person. I was disappointed. However, I really wanted a pedi and didn't want to drive across town, so I ran around for a bit and came back. Heidi was so friendly and we chatted for a bit before someone was available. As soon as I was seated for my pedi I had to wait about 10 minutes for someone to introduce them self to me. Heidi asked if anyone had come out to see me yet, and I said no. She must have found/talked to someone because the girl came out to see me soon after. As I was getting my pedi done, the technician was bad mouthing prior clients, one of whom was waiting for her to finish a top coat on her nails. Apparently this technician forgot to finish her nails before mine. That women left and the technician called her a not so friendly word, which was totally uncalled for. Especially in front of me. After my pedi was done, I moved over to the dryers but my toe got bumped in the process. I let the technitian know and she disappeared. I didn't know what to do, so I just sat and let my nails dry. She eventually came back and told me about a conversation she just had on the phone. Again, using colorful language. She fixed the nail and said she'd be back in a second to put the top coat on. 10 more minutes passed and she still didn't surface, so I decided one nail without a top coat wouldn't be the end of the world. I was on my way to pay and Heidi told me I was all set. As in didn't have to pay. That was really great of her to do. She said that since I had to wait so long, and that I did come back she would give me my pedi for free. It's only been a few hours, so I'm not sure how it will hold up. I'm also not sure If I would return. If I had a different technician, it would be a possibility.
I just moved to a new house and have still been driving to my old nail salon across town. I got a groupon for this nail saloon and it is right around the corner so I thought I'd give them a try. I am going to continue to drive across town to my old saloon. Yes everything was clean but if it wasn't I would have walked out. I could have done a better job on my pedi at home! Misshaped nails, only part of the nail painted, and had my cuticles and skin painted. I took that shady paint job off the same nite and fixed them the best I could. I noticed this bad pedi in the nail saloon while drying, I stopped the lady that did my pedi and showed her the bad paint job and she went and got the NAIL FILE, not the nail POLISH! I had to stop her and tell her no, never mind that is not how you fix missing nail polish! Maybe it was because I had a Groupon, but if that is the case why did you sell them? To get new clients, well cheap or not I am not sure if I'll be back!
This was my first time visiting this salon. It's located in the little strip mall by the Twisted Rooster restaurant. Easy access to the business, in and out. The salon is very nice, well decorated, very spa like, and very relaxing. My nails are GORGEOUS. They listened to everything I said as far as how I wanted my nails done right down to the length I wanted them to be. They are so natural looking as they have several pink colors of acrylic to choose from (I wear a French, always and I'm very particular). I can not say enough nice things about this salon. Clean, reasonably priced, great atmosphere. I'm looking forward to going back for a pedicure and this is going to be my "go to" salon from now on.
I don't know what the previous review is all about. I have been a customer here for nearly 15 years and this is the best nail salon in GR. They do clean their equipment, the previous reviewer didnt see them turn it on because it is always on, not to mention they have multiple sets of utensils. You can ask for your own utensils to be used and they mark them and put them in a box so they are only used for you. This place is great, very friendly, give great discounts. Tammy and Lee are the best and they treat their customers with great respect and gratitude. I will never go anywhere else. This place is simply the BEST!!!!!!
I liked the fact they seemed like a mani/pedi place you'd find in a spa. Upscale and very restful. Staff was very nice, and everything went smoothly. The pedicure was nice, but for the "top" one, I really expected to have a wow factor. The hot oil was nice, but I really really expected a massage. I got a few rubs, but sat for 20 minutes with my legs in a couple of hot towels. The manicure was great! I'll go back. I have had pedicures all over the world, and all over here in GR; I really hope they work out the bugs with the massage, which should be a large part of the experience.
Very nice Salon.My nail tech was real professional,she knew what she was doing explaining the procedure to me while she did it.I never had anyone explain the proper way of doing nails and pedicures like she did.My nails look great,and best of all none of them broke,now i am ready for my fill,2 weeks later.I am definately going back and ask for "Jenn".My friend told me about her and she was right i am glad i went to her.I learned at the same time.Ohh! yea and lots of compliments at my job about my nails.I'm telling all my friends about her.
Walking into this place I was immediately impressed. Friendly service. Great decor. And LOTS of chairs. I didn't have an appointment so I had to wait about 5 minutes, but it was worth the wait. I got the middle pedicure and she talked me into shellac. My tech was so friendly and knew what she was talking about. It's been 2 weeks now and my toes and hands still look amazing. Will definitely be back in about another week. Try it out you will be impressed. These bad reviews are not at all what I experienced. LUVed it!!!!
Been around to quite a few salons on the north end of Grand Rapids. My regular nail technician disappeared. All I got were lies and deceitfulness from the owner. Decided to try this new salon right near my house. What a DELIGHT.... great job on the pedicure and fill. Shaped my nails as requested. Sanitation equipment in plain sight, and procedures followed. Could not be more pleased. Please try them for your next manicure, pedicure or fill. Or just drop in and check it out!!! Support your local and small businesses!
Couldn't be better. My guard was up as new Chinese restaurants can have a range of quality; however, I was quickly impressed. The steamed dumplings were to die for. So authentic and fresh. I cannot stress the quality of the ingredients. Both the Sizzling Triple Delight and General Tso's Chicken were made with fresh vegetables and quality meat. As with most places you do get a fortune cookie at the end; but, you will not want it after you have the complementary cookie and orange slice.
Overall had an okay experience. Because I workout every day and am always in tennis shoes, calluses build up on my feet pretty quickly. He did a great job on my nails but I was hoping to get the bottoms of my feet taken care of. They do have a GV student discount, but only if you bring cash. And you can only tip...in cash. Being greeted at the door with a "what do you want" may have started me off with a negative vibe. Might try one of the other salons in this area next time.