I had heard lots of ads on the radio about LUV, so I thought I'd give it a try. The decor is great, I was very impressed with the layout and the amount of chairs, ect. It was very clean...as I was getting my pedi done, there was a gal cleaning things, sweeping the floor, washing down the chairs and tubs. The receptionist (Heidi, I think?) was SUPER friendly. She was awesome and was totally accommodating. My situation was a bit of a fluke I think - I came in and was told they were very busy and that there would be an hour wait. I was okay with that because I had other things I could do. When I came back I was told there would be another hour wait, only because a group who had booked the same time brought an extra person. I was disappointed. However, I really wanted a pedi and didn't want to drive across town, so I ran around for a bit and came back. Heidi was so friendly and we chatted for a bit before someone was available. As soon as I was seated for my pedi I had to wait about 10 minutes for someone to introduce them self to me. Heidi asked if anyone had come out to see me yet, and I said no. She must have found/talked to someone because the girl came out to see me soon after. As I was getting my pedi done, the technician was bad mouthing prior clients, one of whom was waiting for her to finish a top coat on her nails. Apparently this technician forgot to finish her nails before mine. That women left and the technician called her a not so friendly word, which was totally uncalled for. Especially in front of me. After my pedi was done, I moved over to the dryers but my toe got bumped in the process. I let the technitian know and she disappeared. I didn't know what to do, so I just sat and let my nails dry. She eventually came back and told me about a conversation she just had on the phone. Again, using colorful language. She fixed the nail and said she'd be back in a second to put the top coat on. 10 more minutes passed and she still didn't surface, so I decided one nail without a top coat wouldn't be the end of the world. I was on my way to pay and Heidi told me I was all set. As in didn't have to pay. That was really great of her to do. She said that since I had to wait so long, and that I did come back she would give me my pedi for free. It's only been a few hours, so I'm not sure how it will hold up. I'm also not sure If I would return. If I had a different technician, it would be a possibility.
I just moved to a new house and have still been driving to my old nail salon across town. I got a groupon for this nail saloon and it is right around the corner so I thought I'd give them a try. I am going to continue to drive across town to my old saloon. Yes everything was clean but if it wasn't I would have walked out. I could have done a better job on my pedi at home! Misshaped nails, only part of the nail painted, and had my cuticles and skin painted. I took that shady paint job off the same nite and fixed them the best I could. I noticed this bad pedi in the nail saloon while drying, I stopped the lady that did my pedi and showed her the bad paint job and she went and got the NAIL FILE, not the nail POLISH! I had to stop her and tell her no, never mind that is not how you fix missing nail polish! Maybe it was because I had a Groupon, but if that is the case why did you sell them? To get new clients, well cheap or not I am not sure if I'll be back!
I don't know what the previous review is all about. I have been a customer here for nearly 15 years and this is the best nail salon in GR. They do clean their equipment, the previous reviewer didnt see them turn it on because it is always on, not to mention they have multiple sets of utensils. You can ask for your own utensils to be used and they mark them and put them in a box so they are only used for you. This place is great, very friendly, give great discounts. Tammy and Lee are the best and they treat their customers with great respect and gratitude. I will never go anywhere else. This place is simply the BEST!!!!!!