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(616) 361-5484Visit WebsiteMap & Directions4051 Plainfield Ave NEGrand Rapids, MI 49525Write a Review

More Info

General Info
History Smith-Owen is a family owned and operated business which still practices the same Christian principles and philosophies established in 1950 by the founding Smith brothers. The success of Smith-Owen is attributed to their approach in handling each customer with care, honesty and fairness. Originally, Smith-Owen began as a manufacturer of sewing cabinets. Today, it is one of the top Husqvarna Viking sewing machine dealers in the USA. Recently, Smith-Owen added the outstanding Pfaff sewing products to its line. In addition to sewing machines they sell a large selection of fine quality cotton fabrics and notions. A variety of sewing and quilting classes are also offered by highly experienced instructors. SERVICE Our Service Department is one of the first dealerships in the country to achieve the Blue and Gold service award from Husqvarna Viking Sewing Machine Company. It is known for its exceptional service and fair pricing on all makes of sewing machines and sergers. As sewing has become more computerized, our service technicians have kept up with the latest advancements in sewing machine and serger repair. Tim Owen, grandson of Al Smith has been the Service Manager since 1979.
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Phone: (616) 361-8727

Fax: (616) 361-8727

TollFree: (800) 383-3238

Services/Products
Quilting Service, Sewing Machine Repair, Sewing Machines.
Brands
brother
Payment method
master card, visa, all major credit cards, amex, discover, paypal
AKA

Smith Owen Sewing Center Inc.

Categories
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Below Average

Services: Quilting Service, Sewing Machine Repair

Reviews

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TS
Teena S.

11/05/2021

Overall

They have always been very pleasant to deal with. I've had them service my sewing machines and my daughters' and they do good work. I had taken one of my machines that was broken to Gall Sewing to be serviced years ago and it came back with the wrong part, blatantly wrong, wrong color, didn't fit the machine. Then the owner of a business that did alterations suggested Smith-Owen. I've been very happy with them. They also carry beautiful fabrics.

JR
J R.

06/29/2015

Overall

This is a fantastic business. They repaired my old

Viking machine and it works beautifully, like new. The cost was quite reasonable, and I found the staff courteous and attentive. I highly recommend this shop.

JJ
Jillian J.

11/13/2014

Overall

I went to Smith-Owen because I had heard good things about it, but I was very disappointed with my experience. I took my sewing machine in because of some broken gears, and when I went to pick it up, the staff barely even acknowledged my presence. I wanted to ask questions about it but no one paid any attention to me except to take my money. I got the machine home and it didn't even turn on. I called immediately and the person who answered the phone was very unhelpful. I brought it back and apparently there was a part not put back on correctly, so I waited while the technician fixed the part. While I was waiting, the other staff once again barely acknowledged me. I got the machine home and it still will not turn on. I will not give this place my business again because was treated rudely and my sewing machine is now completely unusable.

Details

Phone: (616) 361-5484

Address: 4051 Plainfield Ave NE, Grand Rapids, MI 49525

Website: http://www.smithowensew.com

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