I had heard lots of ads on the radio about LUV, so I thought I'd give it a try.
The decor is great, I was very impressed with the layout and the amount of chairs, ect. It was very clean...as I was getting my pedi done, there was a gal cleaning things, sweeping the floor, washing down the chairs and tubs.
The receptionist (Heidi, I think?) was SUPER friendly. She was awesome and was totally accommodating.
My situation was a bit of a fluke I think - I came in and was told they were very busy and that there would be an hour wait. I was okay with that because I had other things I could do. When I came back I was told there would be another hour wait, only because a group who had booked the same time brought an extra person. I was disappointed. However, I really wanted a pedi and didn't want to drive across town, so I ran around for a bit and came back. Heidi was so friendly and we chatted for a bit before someone was available.
As soon as I was seated for my pedi I had to wait about 10 minutes for someone to introduce them self to me. Heidi asked if anyone had come out to see me yet, and I said no. She must have found/talked to someone because the girl came out to see me soon after.
As I was getting my pedi done, the technician was bad mouthing prior clients, one of whom was waiting for her to finish a top coat on her nails. Apparently this technician forgot to finish her nails before mine. That women left and the technician called her a not so friendly word, which was totally uncalled for. Especially in front of me.
After my pedi was done, I moved over to the dryers but my toe got bumped in the process. I let the technitian know and she disappeared. I didn't know what to do, so I just sat and let my nails dry. She eventually came back and told me about a conversation she just had on the phone. Again, using colorful language. She fixed the nail and said she'd be back in a second to put the top coat on. 10 more minutes passed and she still didn't surface, so I decided one nail without a top coat wouldn't be the end of the world.
I was on my way to pay and Heidi told me I was all set. As in didn't have to pay. That was really great of her to do. She said that since I had to wait so long, and that I did come back she would give me my pedi for free.
It's only been a few hours, so I'm not sure how it will hold up. I'm also not sure If I would return. If I had a different technician, it would be a possibility.