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Big Ray's Express Lube

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Business Details

6

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

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Categories:
Auto Oil & Lube, Automotive Tune Up Service

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02/06/2015

Overall

If I could have given zero stars I would have! The "manager" at this location, Mr. Darrell, was beyond rude, cocky and aggressive. While I was in the shop he was boasting to another customer about being the manager and having the best discounts, etc.. (It didn't make sense to me as to why he was so prideful after he made a mistake and didn't own up to it.) I wanted an oil change, he came back and let me know I needed other work done to my car, I called my husband he told me to just wait and we will take it to Berger Chevy or Sears. I clearly told Mr. Darrell to cancel all services and he replied "ok" he then went and proceeded to service another vehicle. I was waiting and waited and waited for about 7 mins then I eventually turned my car on to signal that I was ready to go. He yelled for me to turn the car off and I asked what was taking so long?! I had to go! he then told me that they are draining my oil..I asked "why?! I told you never mind I'm fine I didn't want any services right then and there" he then replied "well, we already drained it, and the total will be $21.48." I immediately got very upset and disappointed. He started behaving very unprofessional and He proceeded to raise his voice and kept repeating the total. He got so out of hand that I literally had to tell him "hey, i'm not trying to be confrontational with you, what is your corporate number". That angered him and he started yelling "you didn't make it clear, the total is $21.48, go ahead and call corporate, tell them what ever you want, go ahead..etc"!! This made no sense, why would he continue to perform a service that I cancelled? Why would I be charged for a service I DECLINED?! Take this as a warning be prepared to speak slow if you plan on declining a service and make sure you repeat it more than 3 times..

02/22/2012

Overall
Big rays only

Finally i didnt feel robbed by just getting my oil changed! I will never go anywhere else

02/26/2011

Overall
NEVER GOING BACK!

Ok, so I went to Big Ray's abour 3 months ago for just an oil change. However, as with every other place they tried to get me to add on other services, and I usually decline until I can ask a friend or relative about it.. However, they had told me my transmission pan was leaking and that I needed a new one and a new transmission gasket..or something. He told me he would fix it for about $80.00 So, of course, I declined at the time, and asked my step-dad about the situation. He confirmed that it was leaking.



So, I took my car back there a week or so later, and the same owner was there and he of course changed the price is $142.00. I was desperate to get it fixed, so i agreed to pay the 142.00 (plus i had to get my own new transmission pan from napa and that was 25.00...) He claimed he fixed it. YEAH RIGHT. I went back 3 other times because I saw it was still leaking... He claimed each time he "fixed it.."



Then, I went back yesterday because of course it was still leaking. He tried to tell me the transmisson pan wasnt new... Pretty sure it was, when i gave it to them. Still sealed in the box!!! I told him that they were the only people who worked on my transmisson...so he told me to leave the car with him for 3 hours yesterday and he would make sure that it wouldnt leak anymore. So i did...



I got into my car this morning...and looked at the ground before I pulled off... IT'S STILL LEAKING... Are you kidding me? Ive paid them close to 200 because each time i went back there they charged me $10 per time for "new transmisson fluid.."



I'm too frustrated to go back there because it's still leaking... and it makes me wonder what else they may have done to my car in that 3 hours that i wasnt there....



I dont reccommend that place to anyone! I'm upset I had to even rate them 1 star....

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Big Ray's Express Lube

2241 Alpine Ave NWGrand RapidsMI 49544

(616) 447-9710

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Big Ray's Express Lube

2241 Alpine Ave NWGrand RapidsMI 49544

(616) 447-9710

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