If I could have given zero stars I would have! The "manager" at this location, Mr. Darrell, was beyond rude, cocky and aggressive. While I was in the shop he was boasting to another customer about being the manager and having the best discounts, etc.. (It didn't make sense to me as to why he was so prideful after he made a mistake and didn't own up to it.) I wanted an oil change, he came back and let me know I needed other work done to my car, I called my husband he told me to just wait and we will take it to Berger Chevy or Sears. I clearly told Mr. Darrell to cancel all services and he replied "ok" he then went and proceeded to service another vehicle. I was waiting and waited and waited for about 7 mins then I eventually turned my car on to signal that I was ready to go. He yelled for me to turn the car off and I asked what was taking so long?! I had to go! he then told me that they are draining my oil..I asked "why?! I told you never mind I'm fine I didn't want any services right then and there" he then replied "well, we already drained it, and the total will be $21.48." I immediately got very upset and disappointed. He started behaving very unprofessional and He proceeded to raise his voice and kept repeating the total. He got so out of hand that I literally had to tell him "hey, i'm not trying to be confrontational with you, what is your corporate number". That angered him and he started yelling "you didn't make it clear, the total is $21.48, go ahead and call corporate, tell them what ever you want, go ahead..etc"!! This made no sense, why would he continue to perform a service that I cancelled? Why would I be charged for a service I DECLINED?! Take this as a warning be prepared to speak slow if you plan on declining a service and make sure you repeat it more than 3 times..