This was the first time I've rented a car to take on a trip. Ashley, the young lady who helped me, was very friendly. The process from start to finish was quick and easy, which was great. We had a Hyundai Elantra and it was perfect for our trip. Very comfortable. Only t...morehing I'm not happy about is I was told I could prepay for gas at 2.25/gal to refill the car when I brought it back in thus saving about 20 cents a gal, but I wasn't told it didn't matter how much was in the tank when I brought it back, I would still be paying for a full tank. She did say bring it back as empty as I could but that was it. We filled the tank once (10 gal at 2.49/gal) and it cost us 25.01. I brought it back with a little more in the tank than what was in it when we filled it, and was charged 31.50 for Enterprise to refill it. I called Tuesday morning to question the cost and was told then how it worked. I suggested to the young lady who answered the phone (don't remember her name) that Enterprise might want to take the time to explain how it works when you prepay before the customer leaves the lot, not afterwards. She said ok. I don't remember hearing an apology, and she was never rude but she did seem to me to be in a hurry to get me off the phone. I had set up to rent another car for a future weekend at the same time we scheduled the previous rental. I can guarantee you I won't be prepaying.view less
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Despite having another member of management \"Sonja\" hang up on me...Your Branch Manager \"Dennis\" was AWESOME. He was able to turn a bad situation into a better one. Thanks to Dennis I will continue to rent weekly with your company.
Car was clean & ready to go. Was given an up-grade @ no charge as the car I had requested was not available. Nice surprise. No problems, friendly clerks.