Reply to K.H. review written on 1/19/2015: I am the proud owner of Great Lakes Taxi. Great Lakes Taxi is proud to service the entire Great Lakes Area and maintains an impeccable history of reliable transportation service. Great Lakes Taxi has built a large customer base of 100% satisfied repeat / regular customers. Great Lakes Taxi employ's a 24 hour dispatch service along with a hi-tech back up message answering service to maintain all incoming calls. I was sincerely saddened to hear of your experience. This experience you speak of was NOT with Great Lakes Taxi ~ you have confused us with another company. We keep stringent company records of all incoming calls and messages ~ what you speak of never occurred within our company, ever. I am sorry to hear of your experience and hope if you have the need for reliable transportation service in the future, you will in fact try Great Lakes Taxi.
I have known Ed Dean, the owner of West Michigan Sedan, for over 3 years. Any time we have a special event we call Ed to take care of our transportation. He is always perfectly on time, with a spotless car, dressed professionally, and has a great attitude! Ed's demeanor is friendly and he has a heart to serve you. He makes sure that if we need to be somewhere on time we will be, and that if it's a special occasion like a birthday, that we will have a great time. We have used the services of West Michigan Sedan for short trips back and forth to a restaurant and also for all day trips. The rates are very reasonable and worth every penny. I would highly recommend Ed Dean and the services of West Michigan Sedan to anyone who wants to add that extra touch to a special day or would just like a ride home in some extra comfort!
Staying in Grand Rapids, maybe the Amway Grand or Your Favorite Bed and Breakfast?....don't miss this taxi serivce! You can book online and it is professionalism at its' best! Prompt service with reliable pricing. The car is beautiful and sprakling clean! The driver is knowledgable, articulate and attends to every detail. With texting capability he keeps up to the minute to every detail of my transportation needs. I am in the city for physical therapy treatment three times per week and could not be more pleased with this company. I believe you will find Runabouts a refreshing alternative to any other driving service in Grand Rapids. When I am in the area this is the taxi I recommend!