The convention I attended in downtown Grand Rapids in June 2009 had a contract for airport transportation with Gail Andrus Travel. I appreciated being able to pay by credit card in advance for a one-way ticket to the airport from my hotel ($15). (My arrival in town was a day earlier than the contract began, so I was unable to do a round trip.) I phoned in advance to make sure there would be an early enough bus for my 6:00 a.m. flight. The office person I talked to was helpful and I wound up on a 4:00 a.m. bus -- just about the right timing. So my experience was very good. The only caution I would offer is in behalf of a colleague who also made an advance reservation for a ride to the airport. Her flight home was the day before mine. She found out only on that same day that her bus had been canceled, apparently because of a shortage of riders, and wound up taking a cab.
As a member of the United Church of Christ. Andrus Gail Travel was wonderful in fulfilling a John Thomas (retiring president of the UCC) Extravagant Welcome Criteria. The group of individuals that greeted me were wonderful and welcoming. Grand Rapids is lucky to have a group of people that are dedicated and helpful. I would recommend this company to any and all people travelling to the Grand Rapids, MI area. They helped me to get to where I needed to be and gave me plenty of time to do it. Thank you Andrus Gail Travel.
I don't think the service I received from Gail AndrusTravel could have been any better. When I arrived at the Grand Rapids airport, there were friendly personnel there to guide me to my destination. The driver of the bus was good spirited and a helpful "tour guide" as we made our way to the hotel. On my day of departure, the bus was on-time at our hotel and delivered us in a timely manner to the airport. I usually expect a few glitches along the way, but not this time. The service was excellent and the price was right!