re:poor service from the front end
I am shocked by this review. I have been a client of Dr. Harper's for years and years, to when.he first started with Dr. May. Agreed that the front end is all new, which doesn't appeal to me, but your comments about Shannon (the office manager) are disturbing. I've seen many managers come and go, but there has not been one that I like nearly as much as Shannon. Her laugh is loud, but very contagious. She knows how to make conversation with clients, and she gets to know them, which is very genuine to me. She sends my wife and I anniversary cards every year, as well as birthday cards and Christmas from herself. I don't know what you call genuine, but I don't know how she would be anything but that.
Secondly, the staff is new, which again doesn't appeal to me. She probably wasn't pushing you off onto the new girl, she was probably making her do it so she learned how. That's how they train.
I feel sorry that this review is so negative about Shannon. She has been there for years, and I always know to call her if I want something done, and she will get it done. She was a complete asset to Dr. Harper's hospital. If the front end/office manager is all that you're worried about, then clearly you don't care that much about your pets!