I live in Austin and the water pump went out on my Dodge Diesel 3 days before having to leave town for Christmas. Every dealership up and down I-35 from Georgetown to San Antonio told me January 14th would be the soonest they could get me in. I thought to call Benny Boyd out...more in Bastrop and was glad I did. My call was answered PROMPTLY by Jacob in service and while he admitted to being booked pretty heavy along with having many techs scheduled off to enjoy the holidays with their families he might be able to offer some help. I took my truck out to him and dropped it off with crossed fingers and hope. Well not only did he keep in contact with me without my having to leave countless messages but he managed to work it in and get me back on the road ahead of my scheduled departure date. Even even caught the truck up on a few recalls. Imagine a service advisor calling you instead of you calling and leaving message after message? I'm not sure if this is normal for them or not but I do know this is ABOVE normal customer service in this day and age and I am very grateful I was able to load my truck with presents and get out of town on time. THANK YOU JACOB!!!! view less
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Experience was wonderful. Was great customer service, upfront and personal. Will for sure come back even if I don't live in area or texas. Everyone was patient & kind, truly enjoy the service!
Goes Above and Beyond for his customers! .