I am absolutely appalled with the doctors associated with this pet hospital, Dr. Locke and Dr. Parr. I took my almost 2 year old dog, Leo to see Dr. Parr because he seemed to have a problem in his mouth. Dr. Parr took a brief look at Leo's back tooth, noticed swelling and redness and immediately said he had an abscess and needed his tooth taken out. She proceeded to give me a summary of the fees for the procedure which totaled near $700. I bought the antibiotics and paid for this appointment- total of $120 and then went to another vet for a second opinion. The other vet looked up at the roof of the Leo's mouth to find a stick lodged in the roof of his mouth causing infection and his gums to be swollen- total $45 for this appointment. When I spoke with Dr. Locke about my disappointment and asked for a refund for the visit (since Dr. Parr completely misdiagnosed Leo), he showed little sympathy and offered me a credit to be used at his vet for $66. When I explained to him that I would not be using his vet any longer and would like a refund for the visit, he refused to do so. After all of the money and time I've spent at this vet for the last 8 years on multiple animals... dogs, guinea pig.. I would have expected more respect and concern for my pet. It is people like this who give vet doctors a bad name.