As far as public transportation goes these guys are pretty good despite the negative reviews. It's not a limo service it's a cab company. If there are not cars available there are not cars available. I've always had prompt service unless the buisness was busy and that happens, but wouldn't put my buisness in the hands of the other guys who don't have cars as readily available.
I needed a ride when my work truck broke down in the middle of the night and it was 10 degrees out. They said they'd be there within 2 minutes, and they were!!! Both the dispatcher and the driver were very professional, and the vehicle was clean and comfortable to ride in, especially with the heated seats.
Ended up not using the service, but Ben was extremely thoughtful and courteous, and that doesn't come very often with a taxi company. That gets my vote!