06/27/2011Provided by Citysearch -
I ordered my wedding dress from Sussy's in August of 2010. The staff were so nice when I was making my first down payment! I was told the dress would be ready in first week of December of 2010. As the first week in December arrive, I called and asked about my dress, and was told ""its not ready yet because of all the holidays, it will be ready on 3rd week of December'. As the 3rd week of December approached, nobody was calling me so I called and was told, ""Due to Christmas and New Year, your dress will be ready on January 7th"". Ok thats the second time they are delaying my dress.
On January 10th I receive a call from the owner, She says, ""We cannot make your dress because you didnt put enough money as down payment and your dress is too expensive, so we need more money down and then we will make your dress "" My Dress was $1,400 and I put $800 cash down, how is that not enough money. I was so upset!!!! It takes about 5 months to make the dress and they told me that they havent even started on it because I didnt pay enough! I put down more than I was supposed to!I told the owner that I will not be paying anything more until I see my dress!
about a week after our first conversation, the owner calls back and says, 'we started to make the dress, but you will not be able to see or try it on until we get the rest of the down payment and your dress is paid in full!!"" What?!!!!! How do I know if thats even the dress I ordered if I cant even see!! They Are SO MONEY HUNGRY!!! I was so upset!!! I couldnt even talk to them anymore!!! I had my sister call them from that point on!!
I cried for days worried that my dress would not be ready in time for my June wedding. It was finally ready in May, which left no days for fitting or altering!! I am just very thankful that the dress fit and I didnt need any alterations!
They ARe unprofessional, rude, liars and only want your money !! Wedding dress shopping should be fun and an amazing experience but Sussys Bridal in Glendale made it a NIGHTMARE for me!!
You might spend a little more at another bridal store but you will have peace of mind and not be on pins and needles like I was working with Sussys!!