Wilkins Buick-GMC

I am the Owner of a 2010 GMC Acadia (Purchased Sept 2009). I used to change my Oil religiously each time my Indicator showed me. I did that last Aug 2014. In January 2015, after my Battery was replaced (At the GMC Dealership), the Oil Change Clock got reset. As a result I did not get any feedback regarding my Oil Level for 3 months.



Last week ,my car randomly started decelerating and kicking back as I tried putting the brakes. When taken to the Dealership (Wilkins Buick GMC, Glen Burnie, MD), I was told that the timing chain got damaged due to Low Oil Level and I had to pay $3200 to fix that along with Coolant Flush, Fuel Injection Service, Brake Fluid Flush and Power Steering Flush.



What is unfortunate is that, GMC had a known problem with timing chains (http://www.acadiaforum.net/index.php?topic=8815.0). Inspite of that there was no acknowledgement of that problem along with the fact that it was their fault that the Low Oil Indicator got reset during the Battery Replacement Service. And to top it off they tagged multiple services (worth $1000) which had got NO bearing on the actual issue with the problem @ hand!



I cannot tell you how disappointed I am at GMC and the Dealership's treatment of customers!



Is there anyway this can be communicated to GM as this can easily be a life risk to ANYONE! Our family with 2 young 5 and 7 year old children travel in that car. I cannot believe GM can be so callous about consumer safety.



I am also attaching a link of receipt of my repairs to demonstrate the veracity of my content. Names and Personal Information has been deliberately removed to protect my privacy.

(https://drive.google.com/file/d/0B3X...ew?usp=sharing)

I was really up happy with the service sept. I had an appointment and dropped off my truck for an oil change and to get a recall fixed on the airbag and front seat belts. When I dropped it off I explained something was going on with the back seat belt, drivers side. They asked if I'd be waiting, and I said no- as I had my 11 month old with me- but they said itd be about an hour and they close at 4. My appointment was at 1:00. I returned at 3:15 to be told it would be a bit longer. I waited until 3:50, and was told it still wasn't ready. So I asked what still needed to be done. They told me it was waiting to be washed. At this point my son had had enough it has been 3 hours - so I told them to skip the washing I just wanted my truck back. They looked at me really strange and said ok. I feel like when it's that long of a wait they should ask you if you want to wait additional time for the car wash- not just assume you want to wait for it. Then, when I got my truck back, they had taken my sons car seat out and not put it back in. No reason to remove it as there was nothing wrong with the seat belt on his side. Thankfully my husband was with me and could put it back in- my being pregnant- I can not install it - so had i been by myself we would have had an issue. I think the people were friendly but I won't be taking it there anymore.

I have bought many cars in my life, but never have had an experience like this. Our salesman "Chuck Outen" was absolutely superb! He listened to what we wanted and with complete understanding gave us a list. Once we narrowed it down to two of them he went through in extensive detail with incredible knowledge of what each had, the pricing and what was the best deal "for us". A lot of this was done on the phone ahead of time so when we came in he had both vehicles on paper, side by side and explained again. He then took us out to drive each one and we made our decision. He had to order the vehicle from another dealership and when it came in he called us right away, and didn't try to rush us; he was always extremely patient and so very kind. When we came in for the car, he had everything ready and took us out to go over the entire car and show us how everything worked. When we came inside we were ready to go to finance and Chuck had already let the finance person know what we wanted and we spent 20 minutes in finance. We were done! It was faster than grocery shopping and we left knowing more than we ever knew about a car. Usually buying a new car is very stressful, but Chuck Outen made the best experience of all time. He was very friendly, knowledgeable, helpful, accommodating and a complete pleasure, He made the experience so incredibly pleasant and we are so grateful! Thank you Chuck, you did everything and made our experience one that we will never forget. We will recommend you to everyone we know and will come to you for our next vehicle. How refreshing to find someone with so many qualities. Someone who knows the vehicle completely and did all the leg work before we even arrived each time so we didn't have to sit through a long day or days. Thank you to all at Wilkens GMC, especially Chuch Outen! Lee and Eileen Pugh

Sales may be okay but the service center stinks. They argued with me over what is covered under a certified warranty while trying to convince me that diagnostic charges could be incurred. Called GM and they apologized for the inconvenience and scheduled at another dealership. GM also said they did not understand why they were trying to get me to pay for diagnostics when it is covered under the warranty. They obviously make some sort of commission on sales there which explains the push for diagnostics charges. Stay away!