Five guys has great burgers. Took my Dad there and it's the only fast food burger that he will eat because it reminds him of the burgers from the 1950's which were made high quality, fresh ground beef. On the down side I have been pretty disappointed with the service lately. Guy taking our orders was a bit of a jerk. Just kind of quick, rude, and snappy. Then the cooks want to have social hour while they are preparing the orders. There were about 4 people waiting on orders. All of us were so frustrated that we were discussing getting our money back and walking out. My Dad and I waited 25 minutes for our number to be called. When we asked a out our order the cashier guy said "When your number is called...that is when your order is ready." My Dad said, "I understand but we've been here over 20 minutes." The cashier, just repeated himself and added: "We will let you know when your order is ready.". Pretty sad because it is a great franchise with delicious burgers. However, hiring the wrong employees can drive your loyal customers away. They just act like they don't want to be there and the customers are the ones who have to suffer which will ultimately cause the business to suffer. Gave it 4 stars because I really enjoy the food...had to take a star away because of the (less than professional) service and unreasonable wait time to receive our food.
My boyfriend took me here for one of our first dates 13 years ago and we have returned over 100 times since. I was shocked to hear that Sunset practices racism because we are always greeted with a warm smile and good seating. Yes, some of the waitresses are past retirement age but the eldest waitress there is my favorite (there are no African-American waitresses there but that does not bother us). She gets our drinks, brings the salad out right away and entree' right on time. I must admit that they need new carpet because the smoke residue is so deeply embedded in the fibers. We always get the crab imperial which is by far their best entree'. We also have come dressed in jeans and that did not present a problem. The menu prices are actually pretty good in my opinion. I am not sure what other want to pay for someone to seat them, wait on them hand and foot, and clean their dishes but $50 for two people is not expensive. If it is, they should go to a fast food restaurant.
I've only done carry out. Service & food from this end has been splendid. Prices are relatively fair even much lower than other steakhouses who give less portion & to be frank, not any more tasty. I highly recommend but again, I'm only speaking of the food. I've never done the sit in & dine.