I went to this Verizon store to get a new phone. No problems. My phone got wet and died and I didn't have insurance and had to get another line. It sucked but they helped. I lost my new phone, had to cancel. They had a loaner. When I found it they canceled the new order and reconnected my other phone. Every rep knew their info everytime. They are all excellent, but I recommend Jess. Get a phone today! Make life easier.