I bought the groupon for Caviar and was a little wary after reading these negative reviews. I had Fasha give me a pedicure and shellac manicure. Fasha was nice and we had a lot to talk about. She did talk and text on her phone, which I thought was odd. But the salon is very clean and my nails look good. Basically, this is nicer than your average nail salon, but it's not as good as Goulds. But with the coupon, I thought it was a good deal.