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Your 1 Plumber - "The Only One You'll Ever Need"

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General Info
Excellence has been our hallmark for 15 years! Your 1 Plumber is a customer-focused plumbing company that has been serving homeowners for 15 years. Located in Germantown, Md., we employ highly-trained people whose goal is to make our company the best service company in Montgomery, Prince George, Howard and Frederick counties. Our company specializes in residential plumbing service for owners of existing homes just like yours. We take special pride in the service techs we train and employ a fact you'll notice immediately in the attitude and integrity they bring to your job site. Our entire company works hard to make your experience with us hassle-free and enjoyable. Should we make a mistake, we will do everything in our power to correct it to your satisfaction. Give us a call! Same Day Service Guarantee: Weather permitting, call before noon, Monday - Friday. Call for weekend availability, priority service only.
Email
Extra Phones

Phone: (301) 540-7586

TollFree: (888) 540-7586

Services/Products
* Bio-Clean* Dishwasher Installation* Disposal Repairs* Disposal Replacement* Drain Cleaning* Faucet Replacement* Faucets Repairs* Fixing Leaks* Gas Pipe Repairs* Gas Pipe Replacement* Kitchen & Bathroom Repairs* Sewer Drain Line Replacements* Sewer Ejector Pumps* Shower Head Replacement* Sink Replacement* Sump Pumps* Tankless Water Heaters* Toilet Repairs* Toilet Replacement* Tub Replacement* Water Heater Installation* Water Heater Repairs* Water Lines/Pipe Work* Water Purification* Water Services
Payment method
visa, amex, discover, master card
Accreditation

WSMPA

BBB

PHCC

Categories

Reviews

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AJ
A J.

04/04/2019

Overall
Expertise
Professionalism
Promptness

Wilmer at Your 1 Plumber came late to the appointment. Then we had a problem with water leaks in the house. Wilmer changed the flapper and another part on one of the three toilets in the house but the leaks were never repaired. All three of my toilets had leaks when Wilmer left. He never fixed the problem but charged astronomical price without fixing the problem. Wilmer never offered to come back and fix the problem. I had to pay another plumber to come out and fix the problem.

RL
Richard L.

06/29/2017

Overall
Expertise
Professionalism
Promptness

Water heater was leaking and after requesting service by email I received a call back from Wilmer within 15 minutes.
It was a Saturday and Wilmer was doing his best to get my water heater the same day.
I was working so I couldn't be home until 4pm.
Mario was there at 4pm and done by 6pm.
So thrilled to have hot water again and Mario showed me how to properly drain the tank which I will no do yearly.
Was fortunate to find your company and will use again if necessary in the future.

LM
Lynn M.

11/20/2014

Overall

eplaced hose-bib which could not be repaired. They arrived in excellent time and knew exactly what to do! Also did it at a much better price than I had been quoted by another plumber

GJ
G J.

11/20/2014

Overall

The experience overall was fantastic and the deal was a bargain for what we got. We will be signing up for the yearly service plan with the company and we think we've found our plumbing company for life. Scheduling the appointment was easy, no hassles or difficulty getting a hold of the company. Day of service the company called 30 minutes prior to let us know our technician (provided specific name) was on their way. Technician got stuck in DC traffic and the company called us back with an updated arrival (only turned out to be 15 minutes late, not their fault!). Technician provided the services, conducted a complete review of our plumbing and even provided a few helpful tips that we can do in the future to make sure our system keeps on running. Technician for a minor fee provided some additional services. We will certainly be calling on them again in the future, we've been struggling to find our plumber, but I think we've found them. Thank you to everyone at Your 1 Plumber!

redlantern

01/30/2012

Overall
Punctual, well organized, firs...

Punctual, well organized, first-class service.

geneandmaria

11/19/2011

Overall
Great Service. We had a leak ...

Great Service. We had a leak search done, it was found and and fixed. We also had a hot water heater put in. This service was expensive however you pay for what you get and I think we got excellent on time service, and exceptional work done on our bath and utility rooms.

kayden1206

08/17/2011

Overall
Today the technician Shawn cam...

Today the technician Shawn came to my home. He replaced a garbage disposal for me which was quick, easy, and of course affordable to fit my budget. He spoke to me previously about my diferent options and according to my budget and his expertise I chose the best option. He came to my home within the window of arrival. Also left the area so nice and clean you would have never known he was even there. I found this company YOUR1PLUMBER on Angie's List(which they have great ratings) and I feel that I made a great choice. I will be glad in the future to use this company for all of my plumbing services as well as refer them to all my friends and family.

takentocleaners

06/28/2011

Overall
Short story: I was a fool, des...

Bottom line: You'll pay for what you get.



First, the positives:

1. They are prompt, came within a couple hours of my call, and completed the work in one day. No leaks*.

2. They mean what they say about redoing the work if you're not satisfied: The owner himself called me angry I would post a negative review without calling him first. He personally came today, we discussed what I was unhappy with, and he and the original tech redid it. I think that's impressive.



However, I can't get past the price: $2400 to replace and re-pipe a 30-gallon pressure tank. That's at least twice and probably three times what I would think you could find another plumber to do it for (admission: I didn't shop around; that was my fault, but the tank itself I found for $316, shipped, from Capitol Supply; other hardware wasn't more than $100). I was desperate for water, didn't do my homework ahead of time, couldn't get another plumber on the phone that morning, didn't realize they were a "premium" plumbing company, and made what for me, in my financial situation, was a bad decision.



However, if you're willing to pay the extra amount, their "you're happy or we do it again" guarantee may be worth it to you. Note also they were available and did it quick. I think they're going for a specific market segment, but I wish they'd make that clearer from the start. As the owner said to me today, "You're not buying a pressure tank, you're buying the company."



(*No leaks that were their fault. After they left today and I waited the two hours before I could turn the water back on, I found that the pre-existing valve that they had to turn off and on to do the work was now broken and wouldn't turn on anymore. I called the owner but agreed it probably wasn't their fault, as they didn't install it or work on it, but only turned it off. "That's why we don't use those plastic valves, because they don't last," he said. So I went to Home Depot and will have to cut out part of what they re-piped in order to replace that valve.)

nbcooper

11/12/2008

Overall
Great service

Last week I was getting ready to go away and had a leak in my bathroom. Your 1 Plumber was recommended to me by a friend. I called them and they advised they could be out between 12n-2pm....they showed up at 12n on the dot. They were able to fix the pipe without major repair and I was able to go away for the weekend. The cost was much less than I expected to pay for an urgent emergency. They were courteous, professional and very knowledgeable. I HIGHLY recommend this company!!!

goskins

11/12/2008

Overall
Excellent service

I received excellent service from this company. They came in my home found the leak, made the repairs with the price we agreed upon. The technician was very professional and knowlegeable. If you are in need of a plumber, I recommend Your 1 Plumber.

Details

Phone: (888) 958-4945

Address: 13504 Jamieson Pl, Germantown, MD 20874

Website: http://www.your1plumber.com/

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