I would have gave them 5 stars a month ago but I gave 4 stars because we did have an incident recently. We have been a long time customer and had no issues till last week. Our internet and phones went down for about an hour. They handled the situation promptly and professionally. Customer service is second to none. You get a live person when you call and there is no wait or hold time. Cant say that for many other company nowadays (not even mine). Overall I think this company does a great job and we plan on a long relationship with DoubleHorn. Keep it up guys!!
We have been with this Doublehorn for a little over a year now and I have not had any issues with the service. In fact I have been more than happy. We switched service providers because of many service issues we were encountering. Doublehorn fixed the issues and we have had no interruptions in service since. The staff is knowledgeable and helpful. What I really like is when I call I get a live person every time. I would, and I have recommended this company to others.
Doublehorn was refereed to my by a company in the same building I moved into. From the start they were very professional and made the installation easy and very fast. We looked at a few other companies because we were price sensitive and were looking for the best deal possible. They were about the same price as Time Warner but offered a lot more business class features. Did I say their customer service was great!!