We were NOT impressed at all! From the moment we stepped through the front doors we did not get a warm and welcome vibe. We were there to shop for my sister a wedding gown. We did our research and according to Poffie Girls website an appointment was not necessary. Being that we had a 2 hour drive ahead of us to get there, we didn't make an appointment. Upon arrival the lady at the front desk was cold and could have cared less that we were there to spend thousands of dollars. Needless to say we stayed less than 10 mins and walked out and will NEVER be back. I DO NOT recommend Poffie Girls at all!! We did find the most beautiful dress and outstanding service at Anjolique's - www.anjolique-bridal.com
This is a horrid place. Walking thru the door for my daughters appointment we had to fill out a card and asked to wait in the other room. Once an attendant did assist us she was rude while my daughter was speaking and seemed more excited to assist another bride. A bride is suppose to feel special thru the whole process. She tried on 2 gowns and asked for the veil to try them on with and was told when she got down to the two she liked best she would get accessories?! Rushed and rude. Asked what the budget was several times. Am pretty sure a budget shouldn't be their priority it should be making sure the woman got the perfect dress for them. Over rated place. Would not recommend anyone here. Lady acted shocked when I informed her we were leaving. Suppose they aren't used to being told no. Went to NY Bride and Groom 20 minutes down the road. Amazing customer service! My daughter felt amazing and beautiful and squealed with delight in her new dress as it was perfect for her. Skip this place. Its a waste of time/effort
Great place to purchase a dress, however alterations were a nightmare.
<br>After seeing Poffie Girls featured on Platinum Weddings and hearing about their fantastic selection, I decided to check it out. The selection process was a breeze. I worked with Ginger who was fantastic. I found my dream dress ( Enzoani, Marlow) and the process of getting the dress was quick and easy. Then comes the nightmare... the alterations department. Not only is the department extremely expensive, but they are disorganized and mean. My dress was purchased a size large, just so I would be safe in the size and could be altered if needed ( 5'5, 128lbs, size 6). The woman in the alterations department ( older with red/brown hair) was very abrasive when speaking to her customers, rude, demeaning and mean. I originally asked for a corset to be sewn in to be able to make the dress tight or loose in different areas as I am a nervous eater/starver ( like most women). She immediately shut down my idea and did the alterations she wanted, not what I wanted. I went back for alterations 3 times, each time being shamed and told I had no idea what I was talking about At the final alterations, I asked for changes and was told they would not change the dress any further. The sides of the dress were botched from being taken in and let out, the dress was too tight around my rib cage, the bust of the dress was a little big as you could see down my cleavage, and the bustle for the heavy train was held up with 3 small buttons. Being that I was running out of time, I shipped my extremely tight dress to California for my platinum destination wedding. When I tried on the dress 2 days before the wedding, it would not zip up because it was too tight (still 5'5 and 128 lbs). I ended up having to have a tailor for the stars in Los Angeles, California sew a corset ( that I originally asked for) in to the dress. Luckily she saved the day but did not save me any tears or cash and my dress finally fit on my wedding day. If the woman in the alterations department at Poffie Girl had listened to my concerns instead of shaming me, the alterations process would have been a better experience. I have never felt so fat, ugly and broken down as that woman made me feel. My advise to anyone getting a dress from this store is to find your own alterations, you will be much happier with the outcome.
VERY BAD EXPERIENCE!!!! My daughter's dress was ordered on February 1, 2013. Her prom wasn't until April 20th, so we were assured the dress would arrive at the store in plenty of time to have alterations before the April 20th prom date. We called often to check the status of the delivery and was given a different delivery date each time. The sales associate changed the delivery date 4 different times - after the 4th missed date (10 days until prom!) I requested a refund. We were refunded the down payment money we had invested up to this point however the sales associate was SO RUDE, NEVER APOLOGIZED. Worst example of customer service I have seen in a long time. I would not recommend this store to anybody! I left the store with my daughter in tears feeling like I had been railroaded. If you are planning on visiting this store to buy any type of formal wear - please reconsider.
Living in Gastonia, you come to know any good bridal and formal stores in the area. When I became engaged over Christmas, I knew that Poffie Girls needed to be one of my first stops. When you enter the store, you will immediately fall in love with the charm and southern hospitality that Poffie Girls embodies. I had the pleasure of working with Sara and she was absolutely phenomenal. She took into account my price range and preferences and helped me find my dream dress for under $1000. I would absolutely recommend Poffie Girls to any bride-to-be. I plan to go back to Poffie Girls for my bridesmaid dresses and tux rentals as well! You can't beat their prices or customer service!
My mom and I decided to visit Poffie Girls to try on wedding dresses completely on a whim, having heard about them from an aunt who purchased my cousin's prom dress there. We called on a Friday morning and they were able to give us an appointment for that afternoon! It's a charming little house converted into a bridal boutique that feels very welcoming. We met my consultant Elaine and talked a little about what I wanted and my budget. We were trying to stay around $500 which is really low for a wedding dress. Just so happened they were having a sale that day. Elaine pulled 3 dresses and dress 1 and 3 were amazing. Exactly along what I asked for and both under or around $500. Dress 1 ended up being my dream dress and we got it for $330! Service was fantastic and the atmosphere is wonderful. <br>We went back later for my dress fitting and to look at tuxes for my groom and his groomsmen. We found the staff just as helpful and accomodating and the price was very reasonable. Anywhere from $90-$125 which included everything except socks and underwear. <br>They have something for everyone and dresses for everyone's budget as well as some wonderful sales almost all the time. Royal treatment for a pauper's price.
After going to Anjolique, David's Bridal, New York Bride, and a few others, I finally decided to make the journey out to Poffie Girls and I'm so glad I did. I made an appointment for Saturday afternoon and met my consultant Karen. From the start she was attentive, caring, and just wonderful. I was worried initially because the store seemed very upscale and I only had a budget of about $1,000; however, once Karen knew what I was looking for she pulled several dresses within my price range. After trying a few on, I had finally found my dress. Even so, I didn't leave the store with it because I didn't want to make a hasty decision. At no point was I ever pressured to do anything, but after leaving the store all I could think about was the dress I had tried on. I called Karen later that day to order it. My dress arrived today and I was treated with just as much care as before. Though I only spent $750 on my gown, Karen and the Poffie Girls' staff made me feel like I was getting a $10,000 gown. This is a great shop, well worth the drive for any bride on any kind of budget. <br> <br>My advice to other brides is to make an appointment no matter where you go to ensure that you get the individual attention you need. Remember a little courtesy goes a long way.
Beautiful gowns, factastic prices, & great customer service
I was really nervous about shopping for my bridal gown. I had already gone to several shops & couldn't find a gown I loved under $2500. In addition, my wedding is taking place on the beach in Negril, Jamaica & it seems that no one carries practical destination dresses. I found out about Poffie Girls & made my appointment. Sara was my consultant & she was absolutely amazing!! I described to her what I wanted, that it had to be appropriate for the beach & yet still make me feel like a bride. I had pulled 2 or 3 dresses on my own & Sara went a pulled about half a dozen more. All the dresses she picked were right on the money! She new exactly what looked good on me & the style I was searching for. She ended up picking out the perfect dress (with the most perfect price, I could not believe the value of what I was getting). She also picked out a stunning veil that complimented the gown perfectly & even gave me great ideas for dressed up sandals for walking down the isle. From start to finish this was an absolutely perfect experience when it came to finding a wedding gown. When I started to sign the papers & make my payment to order the gown Sara was so happy for me that she gave me a big hug & told me I was going to be an absolutely gorgeous bride & she was so happy to have helped me. This woman is too amazing!!!!! I'm taking my Mom & future Mother-in-law, as well as the entire bridal party here to order the rest of out attire. I also ordered my shoes & jewelry from Poffie Girls. They really take the stress out buying your gown. Their customer service is impeccable, and the value for what your are getting is not to be surpassed. When purchasing your wedding gown, or bridesmaid gown, or even a prom gown, you aren't just a sale to the lovely women at Poffie Girls, you are a chance for them to give you a once in a lifetime experience of fun and excitement, where every woman leaves feeling like a princess indeed.
I was recently a customer of Poffie Girls for my wedding gown. I just wanted to let everyone know what great customer service I received. I came in after another appointment at a nearby dress shop and wow, what a difference! From the moment I walked in I was treated like royalty. Sara was my bridal consultant and she was fantastic. She listened to all my questions/concerns, eased my mind, and made it such a fun experience. I found a dress I fell in love with, however, I did not purchase it that day. Since it was the first day I was out shopping, I wanted to continue to shop around and make sure it was ""the one"". I continued to shop around for a few weeks at numerous shops, and tried on tons of dresses. Still, nothing compared to Poffie Girls. They had best customer service, friendliest staff, and best stock of dresses out of all the bridal shops I visited. I ended up going back and ordering my dress without a doubt in my mind. Poffie Girls even price matched another bridal shop for my dress. Everything, from picking out the dress, finding accessories, to fittings with the alterations department was wonderful. Thank you Poffie Girls for providing excellent service and making my experience the best it could possibly be. It will truly be remembered.