Rented a SUV for 3 weeks. The initial rental pickup was smooth. I was given a chance to accept multiple (optional) insurances. I declined all of them. When I picked up the SUV, the left rear tire was slightly low and on dash warning was letting me know that. I put air into the tire twice in the 1st few days and really thought nothing of it. Here is where it gets interesting...that same tire went totally flat at 10:00 PM. When I called the Enterprise 800# I was told that I was 100% responsible for the tire (because I declined coverage). It cost me about $100 in a hotel, about 3 hours on the phone with Enterprise arguing about who is responsible and an additional 3 1/2 hour wait at a Firestone shop the next morning. (MY AAA membership changed the tire and put on the spare tire) Enterprise and/or Firestone tried real hard to charge me for a new tire but I refused to sign anything. In my opinion, that tire should have been looked at when it was services between rental customers. I am glad the engine did not blow out. I will say the did a good job at keeping me calm and the employees at the GASTONIA, NC store were exception at understanding.
Great place to rent from- my only draw back was their return policy- I wanted to rent the van for one day a Saturday at 9am to Sunday at 9am and because they do not open til 1pm I was charged for two days rental. I didn't agree with that I was not in charge of their hours of operation and they might want to rethink that policy part. Otherwise great service and selection!
This shop was awesome. They had all the different packs of sports cards for me and even the gaming for my son. It was also nice to see all the comics new and old from my childhood. The employee there was also very nice and very helpful with my selection and questions. Thanks All things and we will be back soon!!!!