The previous reviewer must have gone to a different Best Buy. My experience with Best Buy over near Firewheel mall is completely opposite. I purchased a large screen TV from them a couple weeks ago. Unfortunately it came out of the box with a bad screen. Not Best Buy's fault but the fault of the manufacturer. I notified Best Buy right away and they bent over backwards to make sure that I got a replacement TV as quickly and conveniently as possible. Everyone I spoke with was extremely understanding and most helpful. Within less than a week, they picked up the bad TV and installed the new one which works great. And less than a week later, they have already refunded my credit card for the amount paid on the returned TV. I am 100% completely satisfied with their service. I will definitely purchase electronics there again.